US Postal Support - Support Agent L1

NCR

291d • $33,500 - $48,500

About The Position

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape. The L1 Support Agent will work in a fast-paced call center help desk environment providing technical hardware, software, and procedural support for the USPS Retail Systems Software (RSS) solution to the US Postal Service enterprise. The technical support is delivered 100% via telephone for troubleshooting hardware and software related issues. This is a virtual position that may require occasional duty at an NCR Voyix location in either Germantown, Maryland or Peachtree City, Georgia.

Requirements

• Ability to obtain a 'Sensitive' level USPS clearance.
• Associate degree in technical field with 3 years of technical support and customer service experience in a technology related position, or a high school diploma and 5 years of technical support and customer service in a technology related position.
• Functional knowledge of Windows 10 & 11, Microsoft Office 365, TCP/IP, IP Protocols, LAN, WAN, VPN, IP telephony, standard MS command line and Powershell utilities, ServiceNow Incident Management system, Knowledge Base Systems, hardware troubleshooting.

Nice To Haves

• Advanced troubleshooting skills in both hardware and software issues.
• Detailed knowledge of a wide range of specialized administrative/technical skills.

Responsibilities

• Answering customer phone calls.
• Providing remote technical support.
• Documentation and incident management using the USPS ‘ServiceNow ticketing system.
• Ordering replacement parts.
• Other customer support related activities.

Benefits

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Associate degree