US - Patient Care Advocate - Remote but restricted location

VXI Global Solutions

274d • Remote

About The Position

We are a dedicated team focused on improving access to affordable prescription medications for patients. By partnering with insurance companies, healthcare providers, and pharmacies, we work to reduce the financial burden of medications, ensuring that patients can access the treatments they need without excessive costs. As a key member of our team, you will help patients navigate our Prescription Payment Plan. This involves working closely with patients, insurance providers, healthcare professionals, and pharmacies to ensure seamless enrollment, eligibility verification, cost-sharing, and prescription fulfillment.

Requirements

• Experience in healthcare, insurance, or customer service (experience with prescription assistance programs is a plus)
• Strong attention to detail and ability to navigate complex processes
• Excellent communication skills for working with patients, healthcare providers, and pharmacies
• A genuine passion for helping others and making a positive impact on their healthcare access
• The ability to work efficiently and collaboratively within a team environment

Responsibilities

• Assist patients with enrolling in the program, ensuring all necessary personal and insurance information is provided and verifying eligibility.
• Help patients confirm that their prescribed medications are covered under the program, and manage the approval process for eligible medications.
• Reduce patients' out-of-pocket costs by applying the program benefits. Manage copayments, coinsurance, and assist with additional copay assistance when applicable.
• Coordinate with participating pharmacies to ensure the correct application of benefits during prescription filling, ensuring patients pay the reduced amount.
• Support patients by ensuring they continue receiving medications at reduced costs, monitoring adherence to medication regimens, and ensuring continued eligibility.
• Guide patients through annual renewals and inform them about any updates to the program or medication formulary.

Benefits

• Hourly Pay: $15 per hour
• Company-Provided Equipment: All necessary equipment will be provided.
• Comprehensive Benefits: Full health insurance package including medical, dental, and vision coverage.
• Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
• Generous Referral Program: Earn $20 per paycheck for every person you refer-and your referral earns it too! No limits on payouts.
• Comprehensive Training: Paid training to ensure you are fully prepared for success.
• Career Growth: Opportunities for career advancement and professional development within a leading healthcare provider.
• Work-from-Home Convenience: Save time, and money, and reduce your environmental footprint.
• Inclusive Culture: We are an Equal Opportunity Employer, including individuals with disabilities and veterans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services