US P&BB Business Continuity & Operational Resilience Manager
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About The Position
Supports the business/group leader in the effective implementation, maintenance and administration of first line of defense (1st LOD) programs (e.g., business continuity, operational resilience, etc.), including overseeing business operations within the jurisdiction to ensure adherence and efficiency. Responsible for maintaining and further maturing US P&BB's Business Continuity and Operational Resilience programs. Facilitate oversight and disaster recovery activities, assess compliance with the Business Continuity and Operational Resilience frameworks, to ensure that US P&BB’s continuity and resilience posture is appropriately managed and continuously improved including identifying opportunities through testing for enhancing existing capabilities across areas such as business continuity, incident response, technology resilience and oversight of third-party service provider resilience. Supports multiple, varied business units with corresponding number of regulators. When potential significant deficiencies or material weaknesses are identified, supports escalation as appropriate and assists in overseeing the evaluation of the sufficiency of engagement with stakeholder groups and documentation of remedial activities to satisfy Program objectives. Manages/supports large/complex risk programs/frameworks/projects/initiatives to ensure risks are appropriately mitigated and regulations adhered to. Monitors industry and legislative developments and continuously updates programs to ensure they are competitive and effective Acts as the designated Primary Business Subject Matter Expert (SME) for Business Continuity and Operational Resilience for the operating group and is accountable to meet all program requirements. Acts as a subject matter expert in the evaluation, development and implementation of an internal control system. Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Builds effective relationships with internal/external stakeholders. Breaks down strategic problems, and analyses data and information to provide insights and recommendations. Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. Monitoring to ensure that 1st line jobs are following defined processes and procedures. Develops, documents and maintains business/group procedures updating and obtaining approvals as regulations or the operating environment changes and communicates changes to the business/group & relevant stakeholder groups. Designs measurable sustainment strategies including assessing and recommending mitigations for industry/ segment-specific risks and prioritizing opportunities presented by internal and external stakeholders. Tracks exception/exemption requests and corresponding approvals. Facilitates training to ensure business unit employees fully understand requirements. Provides quality control for investigations, self-reports, examinations and independent reviews conducted by internal and external stakeholders, including regulators, providing verbal and written responses to requests for positions, action plans, information and/or documentation Builds awareness, knowledge, and skills and, as necessary, provides communication, practical tools and ongoing support including making presentations, to promote a culture of risk identification and management. Supports the management of 1st LOD program for the business/group in compliance with appropriate principles, standards & direction from the second line of defense groups. Includes developing and promoting program and ensuring the execution of all program components. Works with assigned business/group leaders to implement 1st LOD programs and frameworks, developing and maintaining an in-depth understanding of the applicable regulatory and internal risk management requirements. Interprets and provides advice on the application of the requirements for the business/group. Identifies, investigates, analyzes, documents & mitigates program risks, taking into account jurisdictional issues, and raises any issues or concerns to senior leaders and other stakeholders. Analyzes the impact and effectiveness of the program through periodic reviews. Recommends adjustments to the overall program, policy or processes within the business/group in accordance with the Risk Appetite Statement, Governance and Corporate Policy. Supports the business/group through internal/external audits or regulatory examinations and assists in development of action plans to resolve any identified issues. Provides support to the development and delivery of training and awareness programs within the business/group to increase awareness of and compliance to risk management requirements. Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. Provides specialized consulting, analytical and technical support. Exercises judgment to identify, diagnose, and solve problems within given rules. Works independently and regularly handles non-routine situations. Broader work or accountabilities may be assigned as needed.
