US-Manager

Apple-posted 2 months ago

Full-time • Manager

Berkeley, CA

5,001-10,000 employees

Computer and Electronic Product Manufacturing

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Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Manager at an Apple Store, you lead, coach, and develop a team who delivers exceptional customer experiences. You prioritize actively participating in customer interactions with team members throughout the store to achieve performance goals and business priorities.

Drive the performance of key goals within assigned areas of the store, in addition to company priorities.
Work alongside and collaborate with others to execute strategy and deliver on Apple's goals.
Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
Actively participate in Floor Leadership by interacting with team members and customers throughout the store.
Model what good looks like and ensure that business priorities are met and exceptional customer service is delivered.
Address customer and team member concerns and escalations.
Partner with leadership and key business or People partners when appropriate.
Drive business priorities and achieve store performance goals by planning and executing operational strategies.
Maintain and uphold company policies and procedures, and protect all company assets.
Perform other tasks as needed.
Contribute to an inclusive environment by respecting each other's differences.
Demonstrate Apple's values of inclusion and diversity in daily activities.
Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
Take action to create a safe, respectful, and inclusive environment for all team members.

Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
Follow through on commitments and establish mechanisms to encourage others to do the same.
Instill trust within the team and operate with a high level of integrity.
Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
Communicate with excellence, and tailor your communication style to different audiences.
Develop others through mentorship, coaching, and effective feedback.
Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing retail environment.
Resolve conflict and settle differences in productive ways.

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