US Immigration Escalations Specialist , Immigration

Amazon•Arlington, VA

25d

About The Position

Serve as US Immigration SME to resolve complex immigration escalations for Amazonians and candidates, managing difficult legal issues with external providers, internal legal, and business customers, conducting root cause analyses, and developing mechanisms to fix these defects

Requirements

Bachelor's degree, or 5+ years of Amazon (blue badge/FTE) experience
6 years of experience working in a high-volume corporate immigration environment, either a company with a large immigration program or a law firm specializing in full-service business immigration, working with high-volume clients

Nice To Haves

Knowledge of Lean, Kaizen, Six Sigma concepts
• JD or Master’s degree in related field (such as HR, MBA)
8-10 years of overall experience either within a law firm (such as a supervising paralegal or managing attorney with responsibility for immigration petition preparation/filings) or in-house in an organization with a significant volume of work and process optimization
Successful record of building, improving, and running operational business processes, ability to drive program effectiveness and high levels of customer satisfaction
Experience identifying and resolving complex issues, assuming leadership roles in unfamiliar or ambiguous circumstances – solid sense of accountability and sound personal judgment
Excellent written and verbal communications - ability to interface with all levels of the organization

Responsibilities

Design and implement new contacts and communications mechanisms to improve experience and reduce cost to serve
Assess, implement and improve mechanisms to close immigration compliance risks
Develop implementation plans to drive new service launches that meet customer experience and legal compliance bars
Define and execute communication and change management strategies with related artifacts
Manage and drive delivery of regular progress updates for projects and goals to partners, stakeholders and leadership to drive visibility and accountability
Stay current on legal changes by monitoring relevant portals, publications and notifications
Escalate issues and challenges that impact project delivery and/or customer experience timely
Review project impact, and readjusting based on new legal requirements; oversee change management