US Graduate Programme - Customer Success at Fospha

Blenheim Chalcot • Austin, TX

158d

About The Position

Fospha is dedicated to building the world's most powerful measurement solution for online retail. For over 10 years, we've been pioneering privacy-safe, full-funnel marketing measurement, empowering all teams to make smarter decisions. Our platform unites Finance, Marketing, Data, and Leadership with a shared view of performance and profitability-combining full-funnel measurement, forecasting, and optimization. With Fospha, every team moves faster and grows smarter. Trusted by over 200 leading brands across three continents, including Huel, Oh Polly, and Represent, Fospha manages $2.5 billion in annual ad spend. We're scaling fast across London, Mumbai, and Austin - and we're on the lookout for ambitious grads and soon-to-be grads to jump in and help us build the world's most powerful marketing measurement solution. Ready to make your mark? Let's go!

Requirements

• Curious, proactive individuals who are keen to learn and grow
• Excellent verbal and written communication skills
• Strong relationship-building ability, both internally and externally
• Analytical mindset, comfortable interpreting data and creating insights - proficiency in Excel
• Organised and able to manage multiple priorities simultaneously
• Passionate about customer success and solving problems for customers
• Interest in emerging technologies and excited by the potential and opportunity AI brings

Responsibilities

• Support and learn from Customer Success team on matters specific to Fospha customers
• Own and project manage customer onboarding, ensuring quality for our customers
• Become a go-to expert in Marketing and Fospha products and provide training sessions to customers and on-going support
• Forecast and track key account metrics, identify and help realise upsell opportunities: grow opportunities within customer base and collaborate with our sales team to ensure growth attainment, and realise upsell opportunities
• Track customer health scores, creating mitigation plans for at risk customers to ensure renewal
• Independently prepare and deliver insight meetings to customers, highlighting their marketing performance, providing recommendations on ad investment and progress against their goals
• Build and manage key customer stakeholder relationships
• Continually strive to provide the best customer service possible and exceed expectations
• Find new ways of working utilising our Gen Ai hub

Benefits

• Be part of a leading global venture builder, Blenheim Chalcot and learn from the incredible talent in BC
• Be exposed to the right mix of challenges and learning and development opportunities through Red Team
• Opportunities to travel to our HQ in London, White City
• Competitive salary + OTE
• 25 days PTO including 11 federal public holidays
• Your birthday off
• Daily office snacks and treats
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees