US-Content Designer (UX) (15-month Contract)

PointClickCare

91d • $45 - $60

About The Position

The Content Design Team is looking for an experienced and ambitious Content Designer to design and develop world-class product content. The Content Design team is part of the User Experience (UX) Department and strives to empower our customers with a consistent, relevant, and useful content experience as they interact with our software, helping them care confidently. As a Content Designer at PointClickCare you will take on content design challenges with new and existing platforms, helping to transform them into intuitive products for our customers. You will work closely with UX Designers, Engineers, and Product Leaders throughout the design process; from researching and drafting content strategies for products, to refining mock-ups and content prototypes, to writing the words and designing content our customers need to learn and use our products successfully. At each stage, you will anticipate user needs and establish content design best practices in line with PointClickCare design standards. You will advocate for our customers and, through close collaboration with stakeholders, ensure the final product is intuitive and easy to learn and use. You will also explore and apply AI-driven content design approaches as a design partner and contribute to conversational design solutions for simple, accessible user interactions.

Requirements

• Content Design background in a product-focused environment.
• Experience in writing and structuring language for audience needs.
• Foundational understanding of user-centered design techniques.
• Experience with AI-assisted tools for ideation and content exploration.
• Exposure to conversational design and ability to create accessible conversational flows.
• Experience with content management systems (CCMS).
• Background in agile development with cross-functional teams.
• Domain knowledge in healthcare or EHR software is a plus.
• Excellent communication and presentation skills.
• Familiarity with tools like Paligo, Pendo, Jira, Figma, Power BI, Smartsheet is a plus.

Nice To Haves

• Previous experience with PointClickCare or EHR equivalent software.

Responsibilities

• User-centered content design to meet user needs and simplify complex language and processes.
• Understanding and applying content architecture for easy reuse and publishing.
• Identifying user needs based on evidence and proposing content design approaches.
• Working in agile environments and advising colleagues on agile methods.
• Managing relationships and collaborating with project teams to clarify mutual needs.
• Building content design from prototypes and adding content requirements.
• Applying data analysis to make informed content design decisions.
• Leveraging AI for ideation, prototyping, and content exploration.
• Designing conversational flows for simple interactions with a focus on clarity and accessibility.

Benefits

• $45 - $60 per hour, 35-40 hours per week.
• Contract position for 15 months.

What This Job Offers

• Number of Employees: 1,001-5,000 employees