US Commercial Operations Manager

Volta Medical•Providence, RI

12d•$100 - $150

About The Position

Volta Medical is an innovative, data-inspired US and European-based growth MedTech aimed at creating and bringing to the market cutting-edge AI software products to revolutionize interventional cardiac electrophysiology. Volta has created a data collection and enrichment ecosystem for curated EP lab data which is fed into a physician validated, machine learning methodology to support complex AF solutions. Our newest technology, Volta AF-Xplorer II, is a data-driven AI decision support system that easily integrates into the standard physician workflow, providing a patient-tailored approach to complex AF and AT procedures. Our dynamic, innovative team is made up of 100+ collaborators in the EU and USA from a wide variety of backgrounds including engineers, business professionals and physicians, working together to develop AI solutions that help electrophysiologists help patients. We are currently looking for a US Commercial Operations Manager to help us in our mission.

Requirements

Bachelorâs degree in Business Administration, Healthcare Administration, Law, Supply Chain/Operations Management, or a related field
Minimum 5 years of experience in commercial operations, contracts management, or sales operations â particularly within the medical device or life sciences industry and growth SME
Experience managing contracts, CRM tools, and cross-functional commercial processes
Experience collaborating with sales, operations, finance, and legal teams in a fast-paced commercial environment
Familiarity with FDA, ISO, and other medical device regulatory frameworks.
Strong understanding of contract law, healthcare compliance, and hospital contracting processes.
Proficiency with contract management tools, CRM systems, FP&A platforms and Microsoft Office Suite
Proven experience working with hospital contracting stakeholders (purchasing, value analysis committees, IT, physicians).
Excellent negotiation, communication, and cross functional collaboration skills.
Resilience, drive and determination.
High attention to detail and ability to work independently, prioritizing actions, in a fast-paced commercial environment.

Nice To Haves

Advanced degree (MBA, JD, or Masterâs in Healthcare/Operations) is a plus
Hands-on experience with logistics coordination (shipping medical devices, managing documentation, working with international shipments) is preferred
Experience with Monday.com CRM is a plus

Responsibilities

Contract Drafting, Review & Management:
Draft, review, and negotiate customer contracts and hospital purchasing agreements, against standard templates where possible.
Ensure all contracts align with company policies, regulatory requirements, and industry best practices.
Maintain a centralized contract management system to organize, track, and monitor contracts throughout their lifecycle; implement best practices to improve efficiency and reduce risk.
Identify contractual risks and propose mitigation strategies; escalate complex legal issues to the legal team.
Legal & Compliance:
Stay current on laws and regulations affecting the medical device industry (e.g., FDA, ISO, healthcare compliance)
Advise internal stakeholders on contract related legal and compliance matters
Collaborate with hospitals, GPOs, and health system stakeholders to support compliant contracting
Cross-Functional Collaboration:
Partner with legal, sales, finance, operations, and marketing to align on contractual matters, operational processes, and commercial strategy
Serve as a liaison between internal teams and external parties (purchasing, VAC committees, IT, physicians) to ensure smooth communication and issue resolution
Sales Operations:
Manage and optimize the end-to-end sales funnel process, from lead generation to deal closure, tracking timelines between gate-points and conversions
Maintain CRM systems to enhance sales productivity and performance tracking
Support the sales team by refining sales processes, forecasting demand, and aligning strategies with company objectives
Collaborate with Operations and Marketing on inventory forecasting and planning
Assist the VP of Sales and CFO with incentive compensation calculations against commercial performance key performance indicators (KPIs). Support Finance team with customer invoicing and accounts receivable
Logistics & Technical Operations
Manage shipping of product to customers, including tracking, scheduling, and communication with field teams
Handle quality and regulatory paperwork related to installations, maintenance activities, and product lifecycle events
Provide technical troubleshooting support to internal teams, helping resolve field issues and liaising with technical/ engineering resources as needed
Partner with Operations to streamline logistics workflows and ensure compliance with US and EU shipping and product handling requirements
Data Analysis & Reporting
Develop and maintain dashboards and reports in CRM & FP&A platforms to measure and drive performance against KPIs
Use data driven analysis from CRM, FP&A & third-party platforms (eg Acuity data) to inform strategic analysis and commercial, sales targeting & pricing decision-making, together with assessment of performance and recommendation of corrective actions.
Provide analysis and recommendations to senior management to inform strategic decision-making