US Channel Digital Lead

Apple • Cupertino, CA

92d • $146,800 - $221,200

About The Position

The people here at Apple don't just create products—they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! Apple's Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn enriches the lives of hundreds of millions of people around the world. Our sales team is, in many ways, the face of Apple to our customers. This role will develop US Channel digital strategy and roadmaps, and execute digital sales for the region. You will drive Apple's digital customer experience (CX) and online sales growth programs with partners according to global playbooks. You will build great relationships, develop partner capabilities, and ensure flawless implementation across the programs. This role will also partner closely with the WW digital channel team, regional cross-functional teams and external partners to maximize and grow Apple's digital business.

Requirements

• 8+ years proven experience with and passion for eCommerce, B2B or consumer and digital technologies.
• Deep understanding of the US enterprise/consumer channel, eCommerce landscape, partners and the needs of our customers.
• Proven experience succeeding in complex, matrix and cross-functional projects.
• Experience managing and reporting against multi-year plans, budgets, Key Performance Indicators, breakthroughs, roadmaps, etc.
• Proven analytical proficiency; well-versed in site analytics and proficient in analyzing data for digital merchandising decision-making.
• Bachelor's degree or equivalent education.

Nice To Haves

• Experience leading all aspects of program roadmaps with high attention to detail.
• Ability to inspire, influence and collaborate across many functions and levels of the organization.
• Demonstrated organizational skills, ability to prioritize tasks and manage time efficiently while maintaining attention to detail.
• Excellent written, presentation and oral communication skills.

Responsibilities

• Responsible for the regional and partner-specific digital strategies, plans and roadmaps.
• Develop digital account plans and drive adoption of digital incentive programs tied directly to revenue-generating initiatives.
• Implement partner digital capabilities assessments; prioritize results into measurable initiatives that drive online sales growth.
• Partner with cross-functional teams including Operations, Marketing and Finance to customize and implement global digital playbooks.
• Drive a regular cadence of reporting on digital KPIs, site performance, and CX quality.
• Analyze digital sales funnel data, user behavior, and partner performance to uncover optimization and new revenue opportunities.
• Lead all aspects of digital user experience (UX) audits, A/B testing programs, and end-to-end customer journey improvements.
• Collaborate on eCommerce platform enhancements, customer portal development, and customer buying experience innovation.
• Build strong relationships with partner executive teams and internal Apple leadership to align on digital transformation goals.
• Lead special projects focused on scaling and evolving Apple's digital channel strategy.

Benefits

• Comprehensive medical and dental coverage.
• Retirement benefits.
• A range of discounted products and free services.
• Reimbursement for certain educational expenses — including tuition.
• Opportunity to participate in Apple's discretionary employee stock programs.
• Eligibility for discretionary bonuses or commission payments.
• Relocation assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree