US Associate Director of Respiratory Patient Experience

Sanofi • Cambridge, MA

2d • Onsite

About The Position

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

Role Overview
The US Director of Respiratory Patient Experience is a strategic contributor responsible for supporting the design and execution of the end-to-end patient journey across the respiratory portfolio. This role focuses on implementing patient-centric marketing initiatives, precision engagement tactics, and omnichannel strategies. The director will apply data-driven insights and human-centered design principles to collaborate with cross-functional teams in delivering measurable improvements in patient outcomes and experience.

Reports to the Head of Respiratory Patient Experience.

About Sanofi: We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Requirements

• Education: Bachelor's degree required; advanced degree (MBA, MPH, PharmD, or similar) preferred
• Experience: 7+ years in pharmaceutical or healthcare industry, with experience in patient experience, marketing, or access functions.
• Key Proficiencies:
• Strategic thinking and cross-functional collaboration
• Journey mapping and behavioral insight application
• Omnichannel and digital marketing execution
• Data analytics and performance measurement
• Human-centered design and experience optimization
• Strong communication and stakeholder management skills

Nice To Haves

• Respiratory therapeutic area experience is an asset

Responsibilities

• Patient Journey Implementation & Optimization
• Support comprehensive, data-driven journey mapping to identify unmet needs, pain points, and critical decision moments
• Collaborate with the brand product strategy team, R&D, Medical, Market Access, Patient Support Services, and Digital teams to execute unified journey initiatives
• Monitor patient KPIs and contribute to success measurement frameworks for continuous improvement
• Implement customer experience design best practices across marketing initiatives
• Coordinate field immersion and insight programs to maintain patient-centricity
• Support Alliance cross-functional planning and execution activities
• Contribute to patient forum operations and engagement
• Execute franchise patient ambassador program activities
• Data-Driven Strategy Execution
• Apply data fluency and performance mindset to daily operations
• Utilize real-time data and predictive analytics to optimize engagement strategies
• Execute test-and-learn experiments across marketing initiatives
• Omnichannel Strategy Implementation
• Execute next-generation omnichannel tactics in partnership with marketers and US Go-To-Market-Capabilities (GTMC)
• Collaborate with Digital and GTMC teams to activate personalized content across channels (email, rep-triggered, paid media, etc.)
• Develop digital and omnichannel proficiency through hands-on execution
• Precision Patient Engagement
• Implement AI-powered, behaviorally informed strategies for patient acquisition and engagement
• Apply behavioral science principles to targeting and messaging execution
• Retention & Adherence Execution
• Execute behavioral design initiatives to maximize adherence drivers and minimize barriers
• Collaborate closely with Public Affairs, Patient Advocacy, and Patient Support Services
• Market Intelligence & Innovation
• Contribute outside-in thinking through competitive analysis and external trend monitoring
• Track emerging developments in patient experience, digital health, and engagement strategies
• Experience Design & Content Development
• Execute human-centered design initiatives to enhance touchpoint experiences
• Develop and optimize non-branded value content (e.g., affordability resources, mental health support, patient warm welcome program)

Benefits

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Director