US Area Automation Technical Specialist

Abbott • Libertyville, IL

1d • $78,000 - $156,000 • Remote

About The Position

US Area Automation Technical Specialist

Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with high employer contribution. Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity
The Automation Technical Specialist (ATS) primary job function is to serve as the subject matter expert and provide automation hardware solution implementation services located in transfusion laboratories. Implementation consists of leading a localized team of service specialists to provide on-site services to receive and accept the product shipment, transport to the laboratory location, assemble and test the automation solution prior to turning over the solution for the informatics implementation. Utilize and develop consulting strategies and tools that will increase the automation solution strategies for long term customer partnership commitments.

What You’ll Work On
The resource will apply their advanced technical automation, service and analyzer knowledge to facilitate efficient and customer centric implementation services within the transfusion medicine environment. The individual will be the liaison between the customer, local field service, and ADD project manager during the implementation phase and will provide supplemental automation product training to the local field service team during the hardware implementation. Must be able to multi-task and coordinate with a complex network of departments throughout all levels of an organization such as sales representatives, lab managers, project managers, construction contractors, facilities directors, internal and external vendors and contractors, and senior level management as needed. Responsible for implementing and maintain the effectiveness of the quality system. Adheres to and promotes the Abbott Code of Business Conduct.

Requirements

• Bachelor’s degree in science; engineering; electronics or medical
• Candidates must demonstrate strong knowledge of general automation systems, instrument or product field service experience, and have demonstrated successful customer service performance
• Knowledge of regulations and standards affecting IVDs and Biologics
• Minimum of 2-5 years of formal instrument and/or automation field service experience is required
• Excellent communication, organization, project management, consulting knowledge, and attention to detail required
• Must be able to travel 50-75%

Nice To Haves

• Bachelor's degree preferred from areas in technical systems or related field
• Familiarity with laboratory workflow and operations preferred
• Experience with ADD's instrument systems a strong plus
• Experience working in GLP-compliant environments and validating automated systems preferred

Responsibilities

• Serve as the subject matter expert and provide automation hardware solution implementation services located in transfusion laboratories.
• Lead a localized team of service specialists to provide on-site services to receive and accept the product shipment, transport to the laboratory location, assemble and test the automation solution prior to turning over the solution for the informatics implementation.
• Utilize and develop consulting strategies and tools that will increase the automation solution strategies for long term customer partnership commitments.
• Facilitate efficient and customer centric implementation services within the transfusion medicine environment.
• Be the liaison between the customer, local field service, and ADD project manager during the implementation phase and will provide supplemental automation product training to the local field service team during the hardware implementation.
• Multi-task and coordinate with a complex network of departments throughout all levels of an organization such as sales representatives, lab managers, project managers, construction contractors, facilities directors, internal and external vendors and contractors, and senior level management as needed.
• Responsible for implementing and maintain the effectiveness of the quality system.
• Adheres to and promotes the Abbott Code of Business Conduct.

Benefits

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees