Urgent Care Veterinary Practice Manager

American Veterinary Group • Ft. Myers, FL

19h • Onsite

About The Position

UrgentVet is redefining the urgent veterinary care experience by bridging the gap between general practice and emergency care. Our mission is to provide timely assistance to people and their cherished pets when they need it most, excelling in delivering swift and compassionate care. UrgentVet offers after-hours care for canine and feline patients for common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia, without the additional expense of emergency clinic fees. Our paperless clinics are designed for efficient care and equipped with cloud-based EMR, digital x-ray, and a full suite of IDEXX in-house lab equipment. The Practice Manager is pivotal in the hospital team, overseeing day-to-day operations to ensure efficient after-hours acute care delivery while fostering a positive work culture. As the Practice Manager, your mission is to lead your team and oversee your hospital in harmony with the UrgentVet ethos, actively cultivating culture, engagement, efficiency, growth, and financial stability.

Requirements

• Strong emotional intelligence, with demonstrated ability to empathize, communicate effectively, and build trust within the team
• Excellent communication skills, with emphasis on active listening and timely follow-up
• High level of self-awareness, with a willingness to receive feedback and continuously improve
• Skilled in de-escalation and conflict resolution techniques
• Negotiation and persuasion skills, with the ability to influence outcomes and build consensus
• Innate leadership skills, including humility, vision, and the ability to take calculated risks
• Confidence in decision-making and ability to inspire and motivate others
• Proven track record of being trustworthy, reliable, and maintaining confidentiality
• Prior management experience, preferably in a veterinary or related field, with a focus on leading and developing teams
• Teachable mindset, with a strong desire and ability to learn new concepts and skills
• Demonstrated accountability for actions and outcomes, with a proactive approach to problem-solving
• Team awareness, with a focus on fostering collaboration and inclusivity
• Ability to inspire and motivate team members to achieve goals and overcome challenges
• Strong assessment ability, with the capacity to evaluate performance and identify areas for improvement
• Proficiency in delegating tasks and leveraging team members' strengths
• Capacity for immediate course correction in response to changing circumstances
• Commitment to collaboration and fostering a positive team environment
• Professionalism in all interactions, both internal and external
• Specific knowledge of veterinary practice operations and industry standards
• Critical thinking skills, with the ability to analyze situations and make sound decisions
• Flexibility to adapt to changing circumstances and priorities
• Effective time management skills, with the ability to prioritize tasks and meet deadlines
• Proactive approach to identifying and addressing issues before they escalate
• Strong business acumen, with an understanding of financial management principles and practice growth strategies

Nice To Haves

• Experience in veterinary medicine, people management, and comfort working alongside veterinarians

Responsibilities

• Be the advocate for patients and uphold a "Pet-First, Client-First" philosophy, ensuring a compassionate and client-centric approach to pet care.
• Nurture collaborative and mutually beneficial relationships with referring veterinarians and local businesses, positioning UrgentVet as the foremost choice for urgent pet care.
• Serve as a prominent brand ambassador for UrgentVet within the local community.
• Foster a safe and inclusive work environment where diversity is celebrated, and every team member feels valued.
• Oversee day-to-day operations to ensure efficient after-hours acute care delivery.
• Foster a positive work culture.
• Lead your team and oversee your hospital in harmony with the UrgentVet ethos.
• Actively cultivate culture, engagement, efficiency, growth, and financial stability.

Benefits

• Opportunity for career advancement as UrgentVet Pet Clinic continues to grow and expand clinic locations throughout the country
• Tuition assistance for prospective Veterinary Technician Students
• Tuition reimbursement for Credentialed/Registered Veterinary Technicians
• Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people!
• Health Care Plan (Medical, Dental & Vision Options)
• 401k Match
• Generous paid time off (PTO)
• Six (6) weeks of paid Parental Leave
• One (1) Work/Life Balance day off
• Short-term and long-term disability options
• Supplemental insurance options
• Discounted Veterinary Care
• Scrub allowance
• Hands-on and E-training
• Professional growth opportunities
• Bonus potential based on performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed