Urgent Care Unit Secretary

UnitedHealth Group • Newburgh, NY

199d • $16 - $28 • Onsite

About The Position

Crystal Run Urgent Care, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Urgent Care Unit Secretary to join our team. The Urgent Care Unit Secretary is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Requirements

• High School Diploma / GED (or higher)
• Intermediate level of computer proficiency
• Ability to work flexible hours to include both Saturday and Sunday
• Ability to travel to cover other offices if needed

Nice To Haves

• 1+ years of experience working in medical front office/ Urgent Care position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• 1+ years of customer service or healthcare related experience
• EMR/EHR knowledge
• Knowledge of Medical terms

Responsibilities

• Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
• Schedule appointments for new or established patients
• Enters and scans patient's demographic and insurance information into Electronic Health Record
• Documents information acquired and services implemented in the patient health record
• Assists physician and clinical staff by coordinating follow up care for patients; schedules referral appointments for patients and obtains authorization for diagnostic testing
• Performs clerical duties such as copying, faxing and filing
• Manages Urgent Care providers schedule throughout the day
• Manages patient flow
• Collects data from patient charts to complete forms, prior authorizations and schedule appointments as needed
• Comfortable working in high pace environment
• All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPPA and OSHA requirements
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Performs related work as required

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED