Urgent Care Site Supervisor (Montrose)

Cedar Point Health • Montrose, CO

317d

About The Position

The Urgent Care Supervisor works under the Urgent Care Manager to assist with maintaining efficient patient flow and quality care during clinic hours, to include accuracy, competency, and accountability of all Staff. Oversees daily operations and staffing of the Montrose Urgent Care location. Background checks will be performed with an offer of employment.

Requirements

• Skilled in management, prioritization, problem solving, and multitasking.
• Skill in exhibiting compassion, empathy, and understanding with patients and staff.
• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of computerized scheduling systems.
• Knowledge of customer service principles and techniques.
• Knowledge of medical terminology.
• Knowledge of basic math and modern office procedures.
• Ability to communicate calmly and clearly with patients in all circumstances.
• Ability to maintain confidentiality regarding patient records.
• Ability to work effectively as a team member with physicians, medical assistants and other staff.
• Ability to be cross trained as a Patient Services Specialist and a Medical Assistant; obtain CPH PS certification and CPH MA Certification.

Nice To Haves

• At least 1 year in a lead position preferred, but not required.

Responsibilities

• Provide administrative oversight and accountability of all staff.
• Maintain staff morale. Problem solve and build a positive work culture to align with our mission and values.
• Visit tracking and order tracking management.
• Review daily.
• Work directly with the team on improvements.
• Escalate non-compliance/ nonresponse concerns to Urgent Care Manager.
• Manage and facilitate weekly site meetings under the direction of the Urgent Care Manager.
• Assist in monthly Staff meetings in conjunction with the Urgent Care Manager.
• Attend any necessary meetings and participate in CPH strategic Committees or Subcommittees as appropriate.
• Maintain strict confidentiality, adhere to HIPAA guidelines and regulations.
• Cashbox management/Daily Deposit/Collection processes per site.
• Oversee daily deposit reconciliation.
• Maintain Inventory and Equipment Safety including vaccine inventory, medical supplies inventory, office supplies, and laundry service.
• Conduct monthly safety check of equipment not limited to AED units, Autoclave, exam rooms, etc.
• File daily reports including COVID & STI reporting to the State of Colorado.
• Assist other locations and departments as needed for coverage and provide cross training to staff.
• Fill in as a Medical Assistant or Patient Services Specialist as needed.
• Create monthly staffing calendar for approval by Urgent Care Manager.
• Become the main point of contact for Urgent Care staff and vendors, and respond to calls, texts, emails, etc.
• Communicate to staff items regarding staff meetings, training, leadership updates and other discretionary items as provided by the Urgent Care Manager.
• Assist in the onboarding for new employees.
• Facilitate the training schedule for new hires with oversight of the Urgent Care Manager.
• Manage Staff scheduling and timecards, ensuring accuracy.
• Maintain staff schedules for breaks and coverage.
• Manage timely time-off requests from staff and review these with the Urgent Care Manager at weekly meetings.
• Assist with the interview process for potential candidates under the direction of HR and Urgent Care Manager.
• Provide feedback on providers and staff to the Urgent Care Manager.
• Provide input on process and procedure improvements for patient care and overall training to the Urgent Care Manager.
• Ensure patient surveys are completed within the appropriate time frame.
• Triage and handle low-level patient complaints.
• Maintain inventory tracking for office and postage supplies.
• Maintain office equipment per manufacturer's guidelines and submit help tickets as needed.
• Develop, under the direction of the Urgent Care Manager, a desired list of inventory items.
• Maintain facilities and alert the Urgent Care Manager when facility issues arise.
• Submit and follow up with EHR tickets and inform the Urgent Care Manager.
• Sort and distribute incoming and outgoing mail.

Benefits

• Background checks will be performed with an offer of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED