Urgent Care Medical Assistant

GREATER NEW BEDFORD COMMUNITY HEALTH CENTER•New Bedford, MA

3d•$20 - $28•Onsite

About The Position

Are you interested in making a difference and being part of a dedicated, highly skilled professional team providing patient-centered care to a community with unique needs? The Urgent Care Medical Assistant is Responsible for a variety of medical and clinical support functions, such as; providing initial patient triage, administrative tasks, and assisting with direct patient care as established by clinical protocol, policies and procedures. At the New Bedford Community Health, we strive to provide high quality care to meet the challenging needs of our diverse patients who need more than just health care. We offer a variety of services to the community, including primary & urgent care, women’s health, pediatrics, adult medicine, behavioral health and dental care. Our patients develop strong bonds with our staff and rely on them for health care, as well as guidance with some basic needs that others may take for granted. Our mission to our patients is to educate and inspire them to be a participant in their total health care. Our mission to the community is to be a resource and leader. Our vision is to improve the health & well-being of each patient, their families, and the greater community.

Requirements

Excellent communication and organizational skills.
Strong customer service skills.
Supply management experience.
Education: Completion of a formal program in medical assisting with appropriate certificate.
Certification/Licensure: CCMA or CMA National certification is Preferred and Current CPR/AED certification Required.

Nice To Haves

Bilingual or trilingual ability preferred.
Preferred Experience: 2+ years
Software/Hardware: Experience with Electronic Health Records software

Responsibilities

Greets patients, directs them to an exam room, and uses two patient identifiers to confirm identity. Completes patient intake and documents appropriately. Interviews patient and take their brief history. This includes temperature, blood pressure, height, and weight, pain assessment and smoking history. Assesses for allergies. Records findings in the EHR.
Performs EKG, point of care testing, visual acuity as directed by department, and oximetry. Documents findings in EHR.
Prepares medical instruments for sterilization process and transfer to and from central sterilization area. Applies principles of aseptic technique and infection control and adheres to the Health Center’s infection control policies and procedures.
Maintains patient areas to provide for a safe, sanitary, and therapeutic environment. Prepares and maintains examination and treatment rooms. Ensures paper on exam tables are changed after each patient. Visually inspects the room for any bio-hazard material, potential hazards (i.e., damp/wet floor, debris left in room, etc.).
Assist with clinical phone calls and involves other nursing staff as needed. Ask team nurse or staff nurse to assess and determine the need for immediate medical care based on urgency of problem.
Responsible for scheduling patients appointments, solves scheduling problems, issues and/or concerns utilizing the facility computer system as applicable within limits of own position.
Provides daily scheduling of referrals to local hospitals and private physicians for adult/pediatric medicine patients ensuring notice is given in a timely manner.
Obtains referrals as necessary following office procedure and maintains patient confidentiality.
Handles mail, all correspondence; ensuring forms are completed accurately. Oversees that the office runs efficiently.
Provides an inventory of supplies as needed.
Serves as patient advocate. Defend and preserve the rights of patients pertaining to all aspects of their care, knowledge and privacy.
Protects the confidentiality of medical records within scope of own responsibilities by preventing unauthorized release of information both verbally and/or in writing.
Demonstrates flexibility when responding to change. Assumes accountability for all actions. Contributes to orientation of new medical assistant personnel. Responds appropriately to facility acuity and activity by providing assistance to peers, patients, and staff as needed.
Has knowledge of the use and operation of all office equipment, i.e., telephone system, fax, computer system, copy machine, etc.
Administer immunizations to patients as directed by provider and in accordance with HC protocol and procedures.
Perform med reconciliation with patients and contact pharmacy and/or other MD offices when more information or clarification is needed.
Orders point of care testing and medical supplies for his/her department and performs other purchasing duties as needed.