Urgent Care Clinic Supervisor - RN

Group Health Cooperative of South Central Wisconsin•Madison, WI

1d•Onsite

About The Position

The Clinic Supervisor - Registered Nurse (RN) is responsible for providing direct supervision and leadership to patient care services staff at Urgent Care Capitol Clinic. The Clinic Supervisor (RN) has responsibility for the day to day functioning of the Urgent Care clinic patient care team and works collaboratively with the Site Chief, Urgent Care and Nurse Connect Manager, and the Reception Team Supervisor to manage the daily and ongoing needs of the clinic. The Clinic Supervisor (RN) oversees daily staffing and ensures that excellent customer service is provided. The Clinic Supervisor (RN) is expected to use professional judgment in decision making; and must be able to be resourceful and flexible in emergent situations. The Clinic Supervisor (RN) is responsible for providing excellent ambulatory nursing care with a patient centered approach to all interactions. The Clinic Supervisor (RN) possesses strong clinical, leadership, education, and advocacy skills. Additionally, the Clinic Supervisor (RN) functions in various clinical roles, providing telephone triage, patient education, direct patient care, anticipatory guidance, care coordination, and evaluation of staff performance. The incumbent works under the guidance and supervision of the Urgent Care and Nurse Connect Manager. Provider staff may delegate activities to a Registered Nurse within the licensing and RN scope of practice within the State of Wisconsin. NOTE: This position is regularly exposed to blood borne pathogens, diseases, and cleaning/sterilization solutions.

Requirements

Current licensure as a registered nurse in the State of Wisconsin
One (1) to Three (3) years of professional nursing experience
Possession of or eligibility for a valid Healthcare Provider CPR/AED certificate (must obtain certification within four (4) months of employment)
Knowledge of scientific nursing principles, methods and techniques in an ambulatory setting as a basis for quality decision-making ability
Current knowledge of and maintenance of nursing trends, techniques and certifications
Participation in pertinent continuing education courses
Excellent leadership skills
Ability to provide individual and small group problem-solving and guidance
Ability to provide positive guidance, proactive coaching and timely discipline in the day-to-day supervision of staff
Ability to develop and monitor the professionalism, skill and teamwork of the assigned Patient Care Services staff
Excellent problem-solving and analytical skills
Ability to perform a variety of clinical skills which may include but are not limited to IV Therapy, injections, allergy shots and wound care
Ability to assist in procedures performed in clinics
Ability to recognize and identify symptoms and problems, with good nursing assessment skills
Ability to be resourceful and flexible in emergency situations
Ability to review new trends and techniques and update knowledge base
Ability to educate patients and/or families as to the nature of disease and to provide instruction on proper care, treatments and follow-up
Excellent verbal communication and listening skills both in-person and on the phone
Excellent assessment skills and the ability to prioritize changing patient conditions
Knowledge of interviewing practices and techniques used to gather information
Ability to maintain quality, safety and /or infection control standards
Excellent customer service and strong interpersonal skills
Ability to be culturally sensitive and work with a diverse patient population
Knowledge of and/or ability to learn and use computer- based applications such as MS Office, electronic medical record (EMR) systems and scheduling applications
Must type a minimum of 30 WPM with minimal errors
Knowledge of medical records and appropriate documentation
Basic understanding or ability to learn about reimbursement/insurance practices for medical care
Ability to maintain good working relationships with patients and staff
Ability to maintain patient confidentiality
Knowledge of HIPAA requirements
Ability to work as member of a team and maintain good working relationships with staff and patients
Good organizational skills in the delivery of clinical care
Ability to remain calm and be resourceful in emergency situations
Ability to maintain a professional demeanor
Ability to travel to various work sites
Employee is expected to provide personal transportation
Possession of a valid, Wisconsin driver license if the employee is operating a motor vehicle
Ability to climb, stoop, kneel and crouch
Ability to bend, reach, lift, pull, push and/or carry up to 10 pounds regularly and up to 50 pounds occasionally
Ability to stand and sit for prolonged periods of time
Ability to continuously stand and transport, with occasional sitting

Nice To Haves

Bachelor’s degree in Nursing from an accredited college or university
Experience working in an ambulatory or clinic setting
A minimum of one (1) year of RN experience at Group Health Cooperative
Prior leadership or supervisory experience
Experience with Epic Care EMR

Responsibilities

Providing direct supervision and leadership to patient care services staff at Urgent Care Capitol Clinic
Managing the day to day functioning of the Urgent Care clinic patient care team
Working collaboratively with the Site Chief, Urgent Care and Nurse Connect Manager, and the Reception Team Supervisor to manage the daily and ongoing needs of the clinic
Overseeing daily staffing
Ensuring that excellent customer service is provided
Using professional judgment in decision making
Being resourceful and flexible in emergent situations
Providing excellent ambulatory nursing care with a patient centered approach to all interactions
Functioning in various clinical roles, providing telephone triage, patient education, direct patient care, anticipatory guidance, care coordination
Evaluation of staff performance