American Family Care-posted 2 months ago
$50,000 - $60,000/Yr
Full-time • Manager
Onsite • Dothan, AL

As an Urgent Care Clinic Manager, you'll be the heartbeat of the clinic - overseeing daily operations, leading a dynamic team, and ensuring exceptional patient experiences. This role combines the fast-paced environment of urgent care with the long-term leadership impact of healthcare administration. You'll supervise Medical Assistants, Receptionists, and X-Ray Techs while partnering closely with Providers and Advanced Practice Professionals. From patient satisfaction and staff engagement to scheduling, compliance, and P&L management - you'll have full ownership of your center's performance.

  • Lead and mentor non-provider staff, cultivating a culture of service, accountability, and operational excellence.
  • Manage day-to-day clinic operations - ensuring smooth patient flow, scheduling accuracy, and efficient resource use.
  • Monitor and improve KPIs, including wait times, patient satisfaction (NPS), staff turnover, and budget adherence.
  • Maintain full compliance with healthcare regulations (HIPAA, OSHA) and internal protocols.
  • Handle recruiting, onboarding, scheduling, payroll, and performance management.
  • Serve as the primary liaison with regional leadership and communicate performance data and improvement plans.
  • Oversee clinic finances, including budget control and P&L tracking.
  • Jump in as needed to support on the floor, especially during peak hours.
  • 3+ years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care.
  • Strong leadership background - able to coach, inspire, and retain high-performing teams.
  • Proficient in scheduling and payroll systems; EMR experience (especially Experity) highly preferred.
  • Solid understanding of healthcare administration, compliance, and budget management.
  • Excellent communicator with strong emotional intelligence and decision-making skills.
  • Clinical experience or Medical Assistant certification a plus.
  • EMR experience (especially Experity) highly preferred.
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
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