Urgent Care Center Coordinator

Emerson Hospital • Littleton, MA

42d

About The Position

Reports to the Practice Manager and works under the direct supervision of the Physician(s), the Urgent Care Center Coordinator (UCCC) is responsible for greeting and registering patients in a timely and efficient manner. The UCCC also supports the physicians in a fast paced environment to treat various types of ailments while also supporting the medical tech's with a team approach to clinical flow and appropriate duties.

Requirements

• High School Diploma or equivalent required
• Minimum of one year required in relevant medical office experience, in a medical/physician's office or emergency room.
• CPR/BLS certification required and maintained, or to achieve within 4 months from date of hire.
• Basic computer skills, including familiarity with electronic medical records, Microsoft Office and Outlook and use computer based scheduling to record and maintain demographic, scheduling, and related information
• Must be able to read and write English and possesses verbal and written communication skills to understand and interpret instructions
• Superior customer service skills, with experience to handle escalated issues
• Demonstrates effective professional and positive communication and interpersonal skills with patients, families and urgent care staff, on the phone and in person
• Knowledge of medical billing systems, medical coding, and third party payer requirements as well as the ability to process financial transactions
• Knowledge of office and laboratory procedures
• Accurately read and write medical terminology
• Strong aptitude for detail with excellent critical thinking, multitasking, problem solving, and organizational skills
• Work in a high-pressure environment independently or as part of a team with minimal supervision

Nice To Haves

• Bachelor's degree (B.A.) from a four year college or university preferred.
• Medical Assistant course preferred.
• ACLS and PALS certification encouraged.

Responsibilities

• Greeting and registering patients in a timely and efficient manner.
• Supporting the physicians in a fast paced environment.
• Supporting the medical tech's with a team approach to clinical flow and appropriate duties.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees