URBN Network Operations Support Analyst

URBN

85d

About The Position

URBN is hiring a Network Operations Support Analyst. We are looking for a driven, self-motivated candidate that will join the network operations team in managing, monitoring and servicing the users, infrastructure and applications that keep a large-scale global retail business powered. The successful candidate will work closely with the Technical Services and Operations teams in delivering 24x7 support across business offices, distribution/fulfillment centers, retail stores and restaurants globally.

Requirements

• Working Knowledge & understanding of Windows or MacOS
• Basic networking/troubleshooting knowledge including wireless networking
• Good communication skills and willingness to actively participate in peer communications.
• Eagerness to learn new technologies and methodologies.

Nice To Haves

• Experience with Juniper EX switching is a plus.
• Experience with Cisco switching is a plus.
• High school or equivalent (Preferred)
• IT Certification is a plus (CompTIA, Microsoft, etc)

Responsibilities

• Monitoring, troubleshooting, and escalating alerts in managing our network infrastructure globally.
• Monitoring, troubleshooting, and escalating alerts in key applications and backend processing.
• System administration, creating users and managing groups in Active Directory.
• Network administration, managing switch port configuration changes on Cisco and Juniper switches.
• Assist in store broadband, network and wireless troubleshooting in retail locations.
• Assist in store broadband circuit installations and troubleshooting in retail locations.
• Support other department projects and initiatives as assigned.

Benefits

• medical
• dental
• vision
• PTO
• generous employee discounts
• retirement savings
• and much more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees