Urban Youth Academy – Front Desk Assistant

Kansas City Royals•Kansas City, MO

9d•Onsite

About The Position

The Kansas City MLB Urban Youth Academy is a nonprofit organization with the mission to empower Kansas’s City’s youth through baseball, softball, academic and social opportunities to be the leaders of tomorrow. This position will be housed at the Urban Youth Academy and plays a vital role in creating a welcoming, safe, and professional environment. Serving as the first and last point of contact for guests, this position is essential to delivering a positive guest experience. The role includes greeting visitors, providing information, responding to inquiries, and supporting daily operations while maintaining a high standard of customer service.

Requirements

High school diploma or equivalent required.
Strong verbal and interpersonal communication skills.
Excellent customer service and relationship‑building abilities.
High level of organization and attention to detail.
Ability to follow instructions and perform duties as assigned.
Dependable, trustworthy, and professional in appearance and conduct.
Ability to lift items weighing as much as 25 pounds
Must be able to work in a seated position for majority of workday
Must be able to be productive utilizing a computer keyboard and telephone
Must be able to be productive in a work environment where the noise level can be high at times
Must be comfortable walking to navigate the facility to access the office, concourse, etc.
Must be able to work extended hours and/or weekends as required by deadlines and event scheduling

Responsibilities

Greet and welcome all visitors during Academy operating hours, clearly communicating daily schedules and directing guests to appropriate locations.
Serve as a clear and effective communicator to help manage multiple activities occurring throughout the facility and minimize confusion.
Answer incoming phone calls, take accurate messages, and relay them to the appropriate staff members.
Monitor security camera systems and maintain general awareness of individuals entering or present within the Academy.
Receive, log, and distribute incoming packages and mail.
Utilize the lobby display system and TripleSeat scheduling software to track daily events and activities.
Ensure that teams, groups, and event participants are assigned to and using the correct fields or spaces.
Assist with Crown School field trips, including welcoming school groups, coordinating check‑in procedures, directing buses and participants, and assisting with set‑up and tear‑down to ensure a positive, organized, and efficient visit.
Demonstrate knowledge of UYA programming to answer questions from parents and guests, including sports offerings, age eligibility, and session schedules.
Ensure all guests—including program participants, contractors, and visitors—properly sign in using the iPad at the front desk or designated QR codes throughout the Academy.
Assist in resolving minor issues or conflicts, referring concerns to a full‑time staff member when appropriate.
Maintain cleanliness and organization of the front desk area, lobby, and concessions stand.
Represent the Kansas City Royals and the Urban Youth Academy in a professional and positive manner at all times.