Urban Outfitters Sales Associate

Urban Outfitters•Los Angeles, CA

1d•Onsite

About The Position

A Sales Associate contributes to driving sales by providing a genuine experience to each customer. This role involves acting as a brand representative, reflecting company values, and interacting with customers in a personalized way by sharing advice and product knowledge. The associate will utilize technology to stay informed on company priorities and promotions, delivering a seamless omni-channel shopping experience through tools like MPOS, POS, In-Store & Curbside Pick Up. The position also requires contributing positively to the store environment, collaborating with peers and leadership, and being open to learning and adapting to change. Key operational responsibilities include maintaining Urban Outfitters’ visual and operational standards, supporting the shipment process to understand new and existing product, assisting with omni order fulfillment, adhering to safety standards, ensuring inventory accuracy, reducing product loss, and upholding all company policies and procedures to support store profitability.

Requirements

Passion for UO brand
Experience in customer service
Experience being a team player
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Responsibilities

Acts as a brand representative reflective of the company values
Initiates conversation, shares advice and product knowledge to interact with the customer in a personalized way
Utilizes technology to be well-informed on company priorities and promotions in-store and online; delivers a seamless, omni channel shopping experience through utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)
Contributes to the store by being positive, respectful, and helpful to others
Collaborates with peers and leadership, sharing ideas and jumping in to support the needs of the team
Exhibits a willingness to learn and adapt; is flexible to change and open to try new ways of doing things
Maintains Urban Outfitters’ visual and operational standards while keeping the focus on the customer
Supports the shipment process to gain awareness of product including what’s new and what’s already on the floor; contributes to completion of omni order fulfillment processes
Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store