Upskilling Navigator (930539)
About The Position
- Maintains knowledge of and engage training partners - Develops expertise on training providers in region, including: Key programs, Prerequisites, Training cycles - Solicits feedback from training providers regarding ideal applicants and success of past referrals Coordinates with Market Makers on all the above - Connects existing customers to training opportunities and build marketing campaign - Utilizes data to recruit customers Meets with and assess needs of customers, including: Career aspirations, current skill level and future training needs, personal preferences - Assesses customer's fit with training programs to ensure enrollment readiness Works with customers to identify potential training programs - Supports customers' application(s) by answering basic questions and making direct connections to training partner(s) as needed - Assists customers in navigating resources - Refers customers to support services before and after training enrollment to ensure access to support programs (mentorship, housing, childcare vouchers, etc.) - Checks in at least once with enrolled customers to promote persistence - Provides customers post-placement support for programs - Engages internal stakeholders for technical assistance and sharing best practices - Other duties as assigned
Requirements
- Bachelor's degree in related field with two-years' experience and/or training involving career counseling, case management, recruitment, or counseling, or an equivalent combination of education, training, and experience
- System knowledge and knowledge of regional employment trends
- Proficient in MS Office Suit, including Excel, Word, and Outlook and have general office skills Strong organizational, interpersonal, and communication skills
- Ability to develop case plans, executing, addendum development, and understand the importance of providing excellent customer service
- Ability to provide attention to detail
- Passion to improve the life of others
- Self-motivated and flexible, team player
Responsibilities
- Maintains knowledge of and engage training partners
- Develops expertise on training providers in region, including: Key programs, Prerequisites, Training cycles
- Solicits feedback from training providers regarding ideal applicants and success of past referrals Coordinates with Market Makers on all the above
- Connects existing customers to training opportunities and build marketing campaign
- Utilizes data to recruit customers Meets with and assess needs of customers, including: Career aspirations, current skill level and future training needs, personal preferences
- Assesses customer's fit with training programs to ensure enrollment readiness Works with customers to identify potential training programs
- Supports customers' application(s) by answering basic questions and making direct connections to training partner(s) as needed
- Assists customers in navigating resources
- Refers customers to support services before and after training enrollment to ensure access to support programs (mentorship, housing, childcare vouchers, etc.)
- Checks in at least once with enrolled customers to promote persistence
- Provides customers post-placement support for programs
- Engages internal stakeholders for technical assistance and sharing best practices
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
