Upsells Supervisor - Bayou Music Center

Live Nation Entertainment•Houston, TX

16d•Onsite

About The Position

Job Summary: Who are we? Unity in Diversity Our team members are as diverse as our music venues. With its owned/operated/managed venues, Live Nation Clubs and Theaters, a division of Live Nation Entertainment, is wide-ranging, including the legendary Fillmore venues and the intimate House of Blues clubs throughout the United States. Live Nation Clubs and Theaters is the country’s preeminent group of intimate music venues, featuring superior sound and lighting technology in one-of-a-kind custom-designed environments aimed to bring fans and artists together in unparalleled musical environments. Our mission is to create a profitable and principled global entertainment company. To celebrate the diversity and brotherhood of world culture. To promote racial and spiritual harmony through love, peace, truth, righteousness and non-violence. Our venues bring fans as close to artists as possible and our aim is to create teams that are just as close. Who are you? Passionate and motivated. Driven, with an entrepreneurial spirit. A leader who is resourceful, innovative, forward thinking and committed. Passionate about music and providing an excellent and memorable experience for all fans. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! The Role: As the Upsells Supervisor, you are a leader in the venue, committed to providing the highest level of the guests’ experience. Someone who is unstoppable in providing the ultimate guest experience. You are not only tasked with ensuring an amplified guest experience, but you are active in driving sales and creating new team programs.

Requirements

Excellent communication and interpersonal skills
Well-spoken and personable
Ability to problem solve, multitask, and is well organized
Charismatic and a people person.
Fearless and excited to lead a team
Ability to take charge, think outside the box and come up with creative solutions
Articulate vocabulary with the ability to adapt and socialize with current audience
Exemplary and professional grooming standards
Ability to anticipate guests’ needs
Capable of maintaining a positive attitude
Maintains an objective view in all circumstances
Listens empathically to Management and Team Members
Maintains organization and focus
Takes creative risks to enhance revenue
Behaves professionally to maintain/enhance a positive image
Thinks creatively to produce new possibilities in all areas of operations
Ability to alleviate volatile situations
Shows respect by considering the rights and dignity of others rather than just self
Communicates assertively in a non-aggressive, candid manner
Maintains personal integrity by abiding by and supporting the Mission and Values of the company
WORKING KNOWLEDGE OF: Venue operations; up-scale service procedures; computers (Windows environment: spreadsheets, word processing, databases; training programs; nightlife operations and trends)
ENTRY LEVEL KNOWLEDGE OF: Legal and HR issues with regard to the hospitality industry (federal, state and local law regarding liquor, labor and health code regulations); POS systems, band booking procedures; retail operations; box office operations; promotions
INTERPERSONAL SKILLS: Exhibits positive attitude, maintains objective view, listens empathically, organized and focused, thinks creatively, maintains composure, shows respect, communicates assertively, maintains personal integrity
ABILITY TO: Handle various projects at one time, coordinate activities, lead, make good decisions, delegate, follow up, communicate with staff and guests in a positive manner
High School diploma required, College preferred
T.I.P.S. certification or equivalent
2-3 years experience in an up-scale service and/or in a live music club or nightlife industry with high level customer service
This position will require frequent night, weekends

Responsibilities

Upselling concert attendees to available upgrade options on event days
Manage inventory and create the team’s nightly sales goals
Manage Hourly Team Members
Work with GM and Operations Manager on disciplinary performance issues for hourly team members
Ensure compliance with Workplace Standards
Maintain constant communication with staff and guests to ensure that they receive highly personalized service
Floor set up in upgrade areas before doors open (VIP Lounge, Premier Seating Area, Upsells Podiums, etc.)
Participate in developing long and short term plans for revenue growth
Generate/Enhance Revenue and VIP counts
Execute nightly sales campaigns that increase incremental sales
Create and maintain a high energy environment that fits within Live Nation standards
Ensure atmosphere of the room adheres to standards including but not limited to; lighting, sound level, music selection, furniture placement and décor
Maintain cleanliness standards at its highest

Benefits

generous vacation
healthcare
retirement benefits
student loan repayment
tuition reimbursement
six months of paid caregiver leave for new parents including fostering
perks like Roadie Babies helping new parents care for their babies on work trips
access to free live events through our exclusive employee ticketing program

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