UPS Specialist (Night Shift: 5pm-5am)

Remprex Brand•Hodgkins, IL

3d•Onsite

About The Position

The UPS Specialist performs intermodal operations for REMPREX-supported rail terminals, including customer service for truck drivers, Gate inspections, inventory inspections, and UPS manifest monitoring, tracking, and updating. The UPS Specialist role requires an individual with excellent customer service skills to communicate with and support UPS truck drivers and dispatchers that require assistance. Depending on the type of operations performed, the individual periodically needs to perform work outdoors.

Requirements

High School Diploma or equivalent
Ability to work in an outdoor environment subject to traffic, dust, weather, and other elements
Valid driver’s license and a clean driving record
Proven ability to maintain confidential information
Excellent customer service skills, as well as pleasant and professional interpersonal skills
Ability to accurately perform arithmetic computations to perform job duties sufficiently
Detail-oriented work ethic, exhibiting the highest level of professional accuracy
Ability to work collaboratively in a team environment
Ability to meet deadlines and performance goals
Working knowledge of Microsoft® Office Suite, including specific knowledge of Word® and Excel®
Working knowledge of office machines, including, but not limited to, computers, fax machines, printers, and multi-line telephones
Ability to pass and maintain certifications or proficiencies in the following areas:
eRAILSAFE Certification
Permanent Employee Registration Card (PERC), applies to Illinois (IL) only
REMPREX and Client Safety Rules and Regulations

Nice To Haves

Working knowledge of the intermodal industry

Responsibilities

Operations reporting, including generating and distributing reports
Running TSS commands and monitoring OASIS dashboards to verify accurate arrivals, errors, and exceptions
Providing status updates to the client and customer regarding any errors or exceptions that do not match the provided UPS manifest
Notifying service partners of any unit exceptions, damage, unit stencil issues, for repair
Automated Gate processing, which involves data entry on a computer for each unit that enters or exits an intermodal terminal
Manual Gate processing, which involves processing transactions outside on a handheld device for each unit that enters or exits an intermodal terminal
As needed, yard checks to confirm the existence and locations of units and chassis, which involves driving in the intermodal terminal
Information verification on a unit that enter or exit an intermodal terminal
Vehicle damage inspections
Driver identity verification
Driver registration
Inventory management to ensuring the availability of working equipment
Accurate and efficient transaction processing to maintain safety and compliance in the intermodal terminal