UPS Service Manager / Operations Manager

National Power, LLC • Durham, NY

93d

About The Position

We are seeking an experienced UPS Service Manager to lead and oversee service technicians responsible for the installation, maintenance, and operation of uninterruptible power supply systems ranging from 8kW to 1MW+ capacity. This role requires advanced technical expertise in power systems, strong leadership and business management skills, and the ability to manage complex electrical infrastructure operations while driving business growth and customer satisfaction across multiple territories.

Requirements

• 8-10 years of progressive experience in UPS systems, power electronics, or electrical services industry
• 5+ years of management experience leading technical teams
• Proven experience with both single-phase and three-phase UPS systems (8kW to 1MW range)
• Expert knowledge of UPS systems, power electronics, battery systems, and electrical distribution across single-phase and three-phase applications
• Experience with static transfer switches, power distribution units, and monitoring systems
• UPS manufacturer certifications (APC, Eaton, Schneider Electric, etc.) highly desirable

Responsibilities

• Provide technical guidance and support for complex installations and maintenance scenarios
• Review and approve major project proposals, technical specifications, and service recommendations
• Ensure quality control standards are maintained across all service activities
• Oversee warranty management and manufacturer relations for all UPS equipment brands
• Stay current with emerging technologies and industry best practices in power systems
• Manage technical documentation, service records, and compliance reporting
• Supervise, mentor, and develop a team of UPS technicians and electrical specialists
• Coordinate work schedules, resource allocation, and project timelines for multiple concurrent installations and service calls
• Design and conduct comprehensive training programs on UPS technology, safety procedures, and industry best practices
• Review, approve, and quality-check all technical work performed by team members
• Lead, mentor, and develop multiple service teams including Lead Technicians, Senior Technicians, and support staff
• Recruit, hire, and onboard qualified technical personnel to support business growth
• Establish performance metrics, conduct regular performance reviews, and implement improvement plans
• Design and oversee comprehensive training and certification programs for all technical staff
• Foster a culture of safety, technical excellence, and customer-first service delivery
• Manage succession planning and career development pathways for team members

Benefits

• Competitive salary
• Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
• Up to 9 paid company holidays
• Paid sick time
• Company-paid Life Insurance ($75,000)
• Company-paid Short-term and Long-term Disability Insurance
• Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company
• 401(k) retirement savings plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees