Upgrade Install and Relocation Field Technician

ASML•Chandler, AZ

39d•Onsite

About The Position

Introduction ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon. The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region. Role and Responsibilities As a CS Technician, you will assemble, repair and execute periodic maintenance at our customer site based on a pre-existing action plans. If needed, you will execute basic troubleshooting following a predefined action plan (e.g. reset/power cycles) before escalating to the next level support. Responsibilities Works from instructions and handles exceptions within these instructions, needs to make careful choices from learned options in comparable situations. Performs all standard assembly work, repairs and preventative maintenance. Conveys importance of quality to team members, possesses a broader knowledge base with increased depth of technical know-how. Conducts more complicated repair under disturbance during recovery with a broader knowledge base with increased depth of technical know-how. Understands Recovery Team KPI and control quality (human mistake, on-time finish mainly) Provide appropriate support and assistance to less experienced ASML colleagues or local personnel as necessary. Engages in process changes and provides constructive feedback. Identify changes that may need to be made to ensure the organization is in compliance. Checks with senior technician or manager on prioritization and planning. Works under limited supervision on progress and results of followed procedures. Participates in existing feedback loop processes and identifies some learning opportunities. Provide appropriate support and assistance to less experienced ASML colleagues or local personnel as necessary. Engages in process changes and provides constructive feedback. Identify changes that may need to be made to ensure the organization is in compliance. Contributes to existing continuous improvement activities. Handover problem or problem aspects to others (1st Line FSEs), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, technical reports). Secure logbook, time writing and service order quality. Ensure what has been done is accurately reflected in the documentation. Provide written/verbal updates to customer on progress, actions done and next steps. Act as ASML ambassador at all times.

Requirements

HS Diploma or GED is required.
Associates degree in relevant technical field such as mechanical, electronical or mechatronics, or applicable technical certification is preferred.
3+ years of equivalent experience working in a technical or technician role in work environments such as military, aviation, automotive, electrical, machining, in lieu of degree will be accepted.
Knowledge and ability to use basic hand tools.
Can observe and respond to people and situations and interact with others encountered in the course of work.
Can learn and apply new information or skills.
Must be able to read and interpret data, information, and documents.
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
Ability to complete assignments with attention to detail and high degree of accuracy.
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
Result driven-demonstrate ownership and accountability.
Demonstrate open, clear, concise and professional communication.
Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
Work according to a strict set of procedures within the provided timelines.
You must be work authorized in the United States without the need for employer sponsorship.
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work.

Nice To Haves

Hands-on experience preferably with mechanical and/or electrical parts using precisions tools preferred.
Experience in the semiconductor industry, a plus.

Responsibilities

Works from instructions and handles exceptions within these instructions, needs to make careful choices from learned options in comparable situations.
Performs all standard assembly work, repairs and preventative maintenance.
Conveys importance of quality to team members, possesses a broader knowledge base with increased depth of technical know-how.
Conducts more complicated repair under disturbance during recovery with a broader knowledge base with increased depth of technical know-how.
Understands Recovery Team KPI and control quality (human mistake, on-time finish mainly)
Provide appropriate support and assistance to less experienced ASML colleagues or local personnel as necessary.
Engages in process changes and provides constructive feedback.
Identify changes that may need to be made to ensure the organization is in compliance.
Checks with senior technician or manager on prioritization and planning.
Works under limited supervision on progress and results of followed procedures.
Participates in existing feedback loop processes and identifies some learning opportunities.
Provide appropriate support and assistance to less experienced ASML colleagues or local personnel as necessary.
Engages in process changes and provides constructive feedback.
Identify changes that may need to be made to ensure the organization is in compliance.
Contributes to existing continuous improvement activities.
Handover problem or problem aspects to others (1st Line FSEs), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, technical reports).
Secure logbook, time writing and service order quality.
Ensure what has been done is accurately reflected in the documentation.
Provide written/verbal updates to customer on progress, actions done and next steps.
Act as ASML ambassador at all times.