Upcoming 2025 Remote Customer Service Representative Opportunities - OH and PA areas

NiSource • Columbus, OH

247d • $34,400 - $48,200 • Remote

About The Position

Columbia Gas, a NiSource company, is seeking dependable full-time Customer Service Representatives with a strong work ethic that demonstrates a customer service focus who can communicate and relate well with others. This position responds to a full range of customer telephone inquiries related to their utility bills, service order inquiry/requests, connect, transfer of service, and/or emergency calls. Although this is a remote position, employees are required to have reliable transportation to travel to their designated Columbia Gas facility as necessary.

Requirements

• High school diploma or equivalent.
• One (1) year of Customer service experience.
• Computer skills including navigating multiple tabs, windows, and systems.
• Must be able to type a minimum of 25 WPM (Words Per Minute).
• Solid written and verbal communication skills.
• For bilingual candidates: Must possess solid written skills in English and Spanish and must speak fluent English and Spanish.
• Must be 18 years of age or older.

Nice To Haves

• 2-3 Year(s) Call Center and/or Customer Service Experience.
• 2-5 years previous customer service work from home experience.
• Utility experience.
• Advance computer skills including navigating multiple tabs, windows, and systems.
• Ability to type 60-65 WPM (Words Per Minute).

Responsibilities

• Processing billing calls: investigate meter read and other requests relating to billing accuracy or payment.
• Handling emergency calls.
• Processing customer move-ins, adds and transfers.
• Processing refunds, compensation requests and changes to accounts.
• Routing escalated customer issues for resolution.
• Making referrals and processing requests regarding special programs such as Energy Assistance, CRISIS, Dollar Energy, or other programs, as necessary.
• Processing order inquiry calls, initiate service orders, and provide service order status updates.
• Assisting customers with credit/payment arrangements.
• Directing customers to the appropriate self-service channels as necessary.
• Meeting individual deadlines, metrics, and team goals.
• Multi-tasking while effectively focusing on priority issues.
• Working cooperatively in a group environment to achieve common goals.

Benefits

• Starting Pay: $21.00 per hour with an additional one-time $500 sign-on bonus for Traditional CSR role.
• Starting Pay: $22.20 per hour with an additional one-time $500 sign-on bonus for Bilingual CSR role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Utilities
• Education Level: High school or GED