Unrepresented Bodily Injury Adjuster (Moderate) - Remote

Allstate

7d • Remote

About The Position

This job is responsible for investigating moderate, unrepresented claims for bicyclist, pedestrian, and/or motorcyclist loss types. This may include claims in single or multi car accidents; Injury Casualty Soft Tissue (ICST) and unrepresented moderate claims. The individual takes recorded statements, resolves loss of use claims, makes payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolved. You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience: The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always. The Investigator – you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim. Work Location: Remote Home-Based Work: This position is a permanent remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, and Hawaii residents. When you work from home full time, you’ll need: a home office – a dedicated workspace in your residence that is private and free from distractions a minimum internet bandwidth of 50 MB down/5 MB up appropriate work surface and seating What will Allstate provide? A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse) Connectivity reimbursement of $80 per month to offset some of the cost of internet

Requirements

• Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately
• Ability to work independently and remotely, while managing time efficiently
• Familiarity with insurance policies, coverage, and liability determination
• Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully
• Knowledge of innovative tools and platforms for effective claims evaluation
• As a condition of employment, you will be required to obtain an adjuster's license

Nice To Haves

• 3+ years of claims adjusting experience
• 3+ years of Bodily Injury Claim handling, a plus

Responsibilities

• Investigating moderate, unrepresented claims for bicyclist, pedestrian, and/or motorcyclist loss types
• Taking recorded statements
• Resolving loss of use claims
• Making payments to appropriate parties
• Negotiating and settling or refers bodily injury issues that cannot be resolved
• Independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage
• Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies
• Protect the company financially by executing policies along policy agreements
• Keep a clear record of your work in a claims system

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed