Unpaid Internship- Information & Technology

City of Savannah (GA)•Savannah, GA

26d

About The Position

Are you a tech-savvy problem-solver student who thrives on helping others? In this role, you'll be the first line of defense to assist with resolving technical issues and ensuring our employees have the tools and technology they need to serve the community efficiently. You will assist with providing responsive Tier 1 and Tier 2 support for a wide range of devices, systems, and applications, from everyday desktop troubleshooting to critical city-wide system support. If you enjoy variety, collaboration, and making technology work seamlessly behind the scenes, this opportunity is for you.

Requirements

Must be currently enrolled in an accredited college or university and have successfully completed at least two+ years of study.
A valid driver's license is desired.
Must possess and maintain a valid state driver's license with an acceptable driving history.
Additional Requirements, Background investigation, including supervised drug screen, post offer/pre-employment medical screen; and verification of education, certifications, and licenses required prior to employment.
Knowledge of modern office practices and procedures.
Knowledge of computers and other modern office equipment.
Skill in developing short- and long-range plans.
Skill in establishing priorities and organizing work.
Skill in public and interpersonal relations.
Skill in oral and written communication

Nice To Haves

Additional coursework in planning and urban studies is helpful but not required.

Responsibilities

Assist with responding to Tier 1 and Tier 2 support tickets via phone, email, in-person, or remote tools, ensuring timely and professional resolution of technical issues.
Assist with installs, configures, troubleshoots, and maintaining desktop computers, laptops, printers, scanners, and other peripheral devices.
Assist with coordinating onsite support and responding to urgent technical issues related to networks, applications, hardware, and city-wide systems, including emergency services and natural disaster events.
Assist with managing user accounts and access permissions for systems including email, phone, applications, and network groups.
Assist with providing first-level support for software and application issues, escalating to Tier 3 teams as needed while remaining within defined permissions.
Participates in IT projects by assisting with application deployments, hardware rollouts, and system upgrades in collaboration with project managers.
Maintains accurate documentation of work performed and supports inventory control by cleaning and organizing equipment and supplies.
Assist with communicating with internal departments to analyze technology needs and provide tailored support for business processes.
Researches emerging technologies and contributes ideas for improving IT services and solutions.
Delivers a high standard of customer service and maintains positive working relationships with end users and IT team members.
Performs other related duties as assigned