University Counselor I

Grand Canyon Education•Phoenix, AZ

About The Position

ESSENTIAL DUTIES and RESPONSIBILITIES: Include, but not are limited to, the following: Contacts inquiring online prospects via the telephone in a timely manner, informing them about the University and its programs (Inbound and outbound calls, minimum of 3 hours talk time per day) Provides necessary steps for prospective to receive a pre-evaluation Represents GCU as an educated advisor, familiar with higher education and assists students through the various steps as part of their decision-making process Shares knowledge of University processes and procedures for admission, transfer credit evaluation, etc. Stays up to date on policy and procedural changes, incorporating those changes into daily operations as established by the University’s Employee Development department and Management Determines if the University has a program that will meet the prospect’s needs by listening, probing, recognizing and considering the needs of the prospect and GCU’s degrees Appropriately directs prospects to a program that will meet the prospect’s needs and answers any questions they may have about program requirements, transfer credits, admission guidelines, etc. Communicates GCU’s values, benefits and differentiating features to prospects in a professional and academically-oriented manner Discusses payment options and answers questions to help the student make an informed decision about how to pay for school Anticipates potential concerns of qualified prospects and/or students and takes the appropriate action to alleviate or troubleshoot them Serves as the primary point of contact to a student who has applied and is in their first academic year at the University Clearly explains and guides students through the Online Learning platform so they can utilize the system with ease Accurately shares university expectations to ensure the long-term success of enrolled students Communicates and helps student use the services GCU provides to help them progress through the program Serves as a member of a graduation team Communicates and strategizes with graduation teammates to make sure student needs are met and addressed in a timely manner Maintains professional demeanor with all internal and external stakeholders, communicating appropriately with all parties Monitors student activity in the classroom and other established benchmarks to ensure academic progression Achieves daily, weekly and monthly goals, as defined by supervisor and department objectives. Adheres to all regulatory compliance guidelines, such as FERPA. Other duties as assigned. SUPERVISORY RESPONSIBILITIES: None QUALIFICATIONS: The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions. At Grand Canyon Education, it is our privilege to serve students and those who support academic advancement. We lead educational transformation by developing superior ways to help schools grow and prosper. We provide transparent programs, intuitive online learning technologies and well-established academic models that promote student success and institutional growth. Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check. For assistance with your job application please use our External Candidate Job Application Guide. All staff candidates will be asked to review GCE’s staff expectations as part of the application process. Our partner in education, Grand Canyon University, is Arizona’s premier private Christian university. GCU serves traditional and online students by offering quality academic degree programs, experienced leadership and transformative learning experiences both on our growing campus and digitally.

Requirements

Exemplary communication skills, including verbal and written.
Excellent interpersonal and presentation skills with strong constituency building skill.
Action and results oriented, self-starter, self- directed and self -motivated with an entrepreneurial quality; ability to work independently.
Good negotiation and persuasiveness skills.
Must be successful in closing potential students.
Research and lead generation building skills with effective follow-up.
Must be a strong player with excellent planning and organizational skills in order to meet or exceed enrollment projections and expectations.
Knowledge of higher-learning environments and programs.
Computer/office software proficiency including MS Office Suite.
Bachelor’s Degree (highly preferred in marketing, education or business administration) OR 2 years’ related experience with a least 60 college credits completed.
Cannot be delinquent or in default on a federal student laon as verified in your credit report.
If in a rehabilitation program, your credit report must reflect that you are current, not delinquent, on your payments.

Nice To Haves

Experience in enrolling F1 students is preferred but not required.
Prefer experience in higher education and/or a learning environment which involved daily interaction with students.

Responsibilities

Contacts inquiring online prospects via the telephone in a timely manner, informing them about the University and its programs (Inbound and outbound calls, minimum of 3 hours talk time per day)
Provides necessary steps for prospective to receive a pre-evaluation
Represents GCU as an educated advisor, familiar with higher education and assists students through the various steps as part of their decision-making process
Shares knowledge of University processes and procedures for admission, transfer credit evaluation, etc.
Stays up to date on policy and procedural changes, incorporating those changes into daily operations as established by the University’s Employee Development department and Management
Determines if the University has a program that will meet the prospect’s needs by listening, probing, recognizing and considering the needs of the prospect and GCU’s degrees
Appropriately directs prospects to a program that will meet the prospect’s needs and answers any questions they may have about program requirements, transfer credits, admission guidelines, etc.
Communicates GCU’s values, benefits and differentiating features to prospects in a professional and academically-oriented manner
Discusses payment options and answers questions to help the student make an informed decision about how to pay for school
Anticipates potential concerns of qualified prospects and/or students and takes the appropriate action to alleviate or troubleshoot them
Serves as the primary point of contact to a student who has applied and is in their first academic year at the University
Clearly explains and guides students through the Online Learning platform so they can utilize the system with ease
Accurately shares university expectations to ensure the long-term success of enrolled students
Communicates and helps student use the services GCU provides to help them progress through the program
Serves as a member of a graduation team
Communicates and strategizes with graduation teammates to make sure student needs are met and addressed in a timely manner
Maintains professional demeanor with all internal and external stakeholders, communicating appropriately with all parties
Monitors student activity in the classroom and other established benchmarks to ensure academic progression
Achieves daily, weekly and monthly goals, as defined by supervisor and department objectives.
Adheres to all regulatory compliance guidelines, such as FERPA.
Other duties as assigned.