Universal Virtual Banker
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About The Position
People First FCU is looking for a high-energy, customer (member) focused individual to join our team. The Universal Virtual Banker greets and assists new and existing members with information about their membership, shares, loans, and credit union services as requested by the members through various virtual channels, primarily using Interactive Teller Machines (ITM’s), and Video Banking. Consistently provides an atmosphere of exceptional member service. Actively listens to, troubleshoots, resolves, or escalates member issues to the appropriate department and completes banking transactions and cross-selling products, services, and special promotions. Assists in the contact center, as needed.
