Universal Service Representative, Teller Five Points Part-Time

University of Illinois Community Credit Union • Urbana, IL

1d • $17 - $17 • Onsite

About The Position

The Universal Service Representative (USR) is a financial mentor that listens to our member needs. They look out for our member's best interest and provide guidance on solutions to improve their financial life. The USR will expertly represent UICCU and form professional relationships with our members. Our USRs will: Build member loyalty. Provide in person and digital solutions for peers and members. Build and maintain product knowledge, so they may assist members with financial needs. Focus on compliance and security. Part-Time Shift: M-F 10:45am - 3:15pm Rotating Saturdays 8:45am - 1:15pm

Requirements

• Experience Up to six months of similar or related experience.
• Education A high school education or GED.
• Interpersonal Skills Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion.
• Cash handling experience along with proven customer service
• Problem solving skills
• Team player
• Flexibility with schedule

Responsibilities

• Consistently provide outstanding service focusing on member service and member loyalty skills.
• Consistently identify the needs of members and recommend appropriate credit union solutions in order to meet and exceed production goals and help achieve organizational goals.
• Balances cash drawer and maintain integrity of inventory.
• Adheres to credit union policy and procedures to ensure accuracy and attention to detail in all member transactions.
• Own member problems, issues, and complaints and ensure the appropriate follow-up to achieve the best resolution.
• Maintain flexibility and willingness to provide assistance at other branch locations as needed, including Saturday rotation.

Benefits

• Comprehensive insurance options including Health, Dental, and Vision for full-time employees.
• 401K eligibility, including company match program.
• Generous paid time off benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED