Universal Personal Financial Representative

Vicinity Credit Union • Chicago, IL

4d

About The Position

Primary Responsibilities: § Open new member accounts § Handle beneficiary documentation § Support members in applying for all consumer loan applications § Evaluate and manage consumer loan applications, including sending approval and denial notifications as well as adverse action letters to members § Reach out to members regarding pending loans and coordinate the scheduling of final disbursements by adhering to our reach policies § Identify and leverage opportunities to market and cross-sell Vicinity Credit Union products and services to build strong member relationships § Welcome members as they enter the branch and guide them to the appropriate area of the credit union for their transactions (Lobby Management) § Execute tasks in compliance with Vicinity Credit Union’s policies, procedures, and applicable local, state, and federal regulations § Originate mortgage applications § Assist members in filling out payroll deduction and direct deposit forms and allocations and answering any direct deposit inquiries. § Process requests for redemption of U.S. Savings Bonds § Address any account related inquiries from members via phone, online chat, email, or in-person. § Comply with all privacy policies set in place to protect sensitive member information and utilize approved communication channels § Implement all sales and service policies and procedures to ensure a positive contribution to all branch audit reviews § Comprehend all Teller functions and responsibilities and be prepared to perform as a Teller when necessary § Handle notifications of deceased members § Provide coverage for other locations when there is a business need § Participate in training sessions assigned by management § Perform additional duties as directed by supervisor or management § Provide sales and service feedback to improve processes § Meet individual sales goals Position Requirements: Education and Experience: § High School diploma or equivalent is required § Minimum of 2 years of related credit union work experience, or equivalent experience in related field or a Bachelor degree or Associate degree preferred § Minimum 1-year loan granting and collection experience with a financial institution preferred § Bi-lingual preferred (Spanish). Knowledge/Skill/Abilities: § Excellent math skills and basic accounting knowledge § Exceptional mathematical abilities and foundational accounting knowledge § Outstanding verbal and written communication skills § Capable of collaborating effectively with others and maintaining a positive work attitude § Dependable and possess a strong sense of integrity § Demonstrate proficiency in utilizing modern technology, including computers and calculators, essential for fulfilling required and various tasks § Self-motivated and proactive § Strong writing and verbal communication abilities are essential § Excellent member service capabilities § Familiarity with credit union practices and regulations § Detail-oriented with a high level of accuracy § Skilled in problem-solving and taking initiative § Consistently reliable § Proficiency in Spanish is highly preferred

Requirements

• High School diploma or equivalent is required
• Minimum of 2 years of related credit union work experience, or equivalent experience in related field or a Bachelor degree or Associate degree preferred
• Minimum 1-year loan granting and collection experience with a financial institution preferred
• Excellent math skills and basic accounting knowledge
• Exceptional mathematical abilities and foundational accounting knowledge
• Outstanding verbal and written communication skills
• Capable of collaborating effectively with others and maintaining a positive work attitude
• Dependable and possess a strong sense of integrity
• Demonstrate proficiency in utilizing modern technology, including computers and calculators, essential for fulfilling required and various tasks
• Self-motivated and proactive
• Strong writing and verbal communication abilities are essential
• Excellent member service capabilities
• Familiarity with credit union practices and regulations
• Detail-oriented with a high level of accuracy
• Skilled in problem-solving and taking initiative
• Consistently reliable

Nice To Haves

• Bi-lingual preferred (Spanish)
• Proficiency in Spanish is highly preferred

Responsibilities

• Open new member accounts
• Handle beneficiary documentation
• Support members in applying for all consumer loan applications
• Evaluate and manage consumer loan applications, including sending approval and denial notifications as well as adverse action letters to members
• Reach out to members regarding pending loans and coordinate the scheduling of final disbursements by adhering to our reach policies
• Identify and leverage opportunities to market and cross-sell Vicinity Credit Union products and services to build strong member relationships
• Welcome members as they enter the branch and guide them to the appropriate area of the credit union for their transactions (Lobby Management)
• Execute tasks in compliance with Vicinity Credit Union’s policies, procedures, and applicable local, state, and federal regulations
• Originate mortgage applications
• Assist members in filling out payroll deduction and direct deposit forms and allocations and answering any direct deposit inquiries.
• Process requests for redemption of U.S. Savings Bonds
• Address any account related inquiries from members via phone, online chat, email, or in-person.
• Comply with all privacy policies set in place to protect sensitive member information and utilize approved communication channels
• Implement all sales and service policies and procedures to ensure a positive contribution to all branch audit reviews
• Comprehend all Teller functions and responsibilities and be prepared to perform as a Teller when necessary
• Handle notifications of deceased members
• Provide coverage for other locations when there is a business need
• Participate in training sessions assigned by management
• Perform additional duties as directed by supervisor or management
• Provide sales and service feedback to improve processes
• Meet individual sales goals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED