Universal Operations Specialist II - Woodbridge, NJ

Columbia Bank • Woodbridge, NJ

7h • Onsite

About The Position

The Universal Operations Specialist II supervises teller operations, including direct responsibility for the teller portion of Universal Banker training. This role involves overseeing the daily consolidation of teller proof sheets and maintaining security for the teller area, negotiable items, and the opening and closing of the vault and its contents. The specialist assists the branch in achieving its goals. Additionally, the position requires performing all teller activities outlined for the Universal Banker role as needed, assisting in the new accounts area, handling account and certificate adjustments, and processing business account transactions and night drops when applicable.

Requirements

• 2-4 years of teller, platform and supervisory experience
• High school diploma, general education degree (GED) or higher
• Strong knowledge of banking products
• Sound judgment in decision making and problem solving
• Precise figure aptitude and strong attention to detail
• Strong interpersonal, time management and organizational skills
• Excellent verbal and written communication skills required
• Strong PC skills and demonstrated knowledge of MS Office (Outlook, Word, Excel)
• Ability to ask questions to learn about customer’s financial needs and, when the customer sees the value, introducing them to other bank team members
• Ability to work with manager to increase customer advocacy effectiveness through feedback and coaching
• Ability to supervise/ lead Teller line and coach and mentor as needed
• Ability to stand for extended periods of time
• Ability to work weekends as needed or scheduled
• Ability to lift up to 20 lbs

Nice To Haves

• Bilingual in Spanish is preferred
• Independent and highly motivated self-starter
• Results oriented with proven track record to motivate self and others to accomplish objectives
• Dedicated, enthusiastic, and driven; possesses a strong work ethic
• A collaborator and team player, translating knowledge and experience into strong and productive relationships
• Ability to deliver a seamless experience to the customer

Responsibilities

• Supervises teller operations including direct responsibility of teller portion of Universal Banking training. Schedules hours and work assignments for all teller personnel. Participates in performance appraisals
• Ensures daily consolidation of teller sheets including all categories listed on office consolidation. Researches and resolves any problems pertaining to teller area
• Maintains the security of the teller area, negotiable items and the opening and closing of the vault and contents. Assists in the overall security of the branch
• Approves transactions on selected deposit accounts, including verification of signatures and endorsements on all withdrawals exceeding teller limits
• Processes return items and items sent and received for collection. Handles uncollected and overdrafts for branch if assigned and within approved limits. Researches item and account. Determines action to be taken
• Performs all teller activities outlined for the Universal Banker position as required. Assists in new accounts area when necessary
• Handles adjustments to accounts and certificates. Processes business account transactions and night drops when applicable
• Performs other job related duties as assigned

Benefits

• Medical, Dental, Vision and Rx which are contributory
• Bonus programs
• Employee Stock Option Program (ESOP)
• Life Insurance, Long Term Disability and Accidental Death and Dismemberment (LTD&AD&D)
• Paid Time Off (PTO) which includes Personal and Vacation Time
• Paid Sick Time
• Bank Holidays
• Employees may participate in the 401k program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED