Universal Member Service Representative: Contact Center/ITM Agent
About The Position
As a Universal MSR in our contact center you are responsible for developing a robust relationship with each member, from servicing requests and resolving problems/errors to upselling or cross-selling products to financial counseling and planning, requiring significant initiative and moderate supervision. Building these relationships requires excellent communication skills and a good grasp of technology with the ability to demonstrate and teach and educate others. The overall goal of this position is to enhance members' experience through Interactive Video System, phone and chat. You will follow recommended guidelines, policies and procedures, yet, as the "face" of the credit union, you are a trusted professional in the eyes of our members.
Requirements
- Location: Machesney Park branch
- Full time
- Outgoing/sociable
- People-oriented
- Persuasive
- A self-starter who takes initiative
- Confident
- Organized/precise
- A team player
Nice To Haves
- Ability to speak bilingually (English/Spanish) is preferred, but not required.
- Previous customer service and cash handling experience, intermediate math skills, and proficiency with technology devices.
Benefits
- Medical, Prescription, Dental, Vision, Life, and Short-and Long-Term Disability Insurance
- Flexible Spending Account or Health Savings Account
- Generous paid time off, including 11 Federal holidays
- 401(K) Plan with employer match
- Discretionary Performance bonuses
- Hourly wage $18-20, depending on your experience
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
