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The Universal Member Service Representative at Members 1st Federal Credit Union plays a crucial role in supporting branch operations and enhancing member experiences. This float position requires a proactive approach to meet and exceed member expectations by identifying their product and service needs. The representative will collaborate with various departments to ensure a seamless service experience while adhering to credit union policies and fostering a member-focused culture. Creativity, data analysis, and problem-solving skills are essential for addressing member issues effectively.