The Universal Member Service Representative (UMSR) at Members 1st Federal Credit Union plays a crucial role in supporting branch operations and enhancing member experiences. This float position, based out of the Fogelsville Branch, is responsible for meeting and exceeding member expectations by identifying their product and service needs, fostering a member-focused culture, and collaborating with various departmental partners. The UMSR is expected to provide exceptional service, support branch growth, and ensure compliance with credit union policies, all while demonstrating strong problem-solving and analytical skills.