Universal Experience Rep I

FIRSTLIGHT FEDERAL CREDIT UNION • TX

80d • $17 - $21

About The Position

Assists members in an Engagement Center setting or by using virtual technology. A UER I is responsible for providing exceptional service to our members by identifying and recommending appropriate products and service solutions based on the members financial needs. A UER I is responsible for a variety of services, including, but not limited to opening accounts, closing accounts, renewing certificate accounts, transactions, and assisting members with financial education. Responsible for educating members on Credit Union technology. Effectively role models the Credit Union’s Core Values. The UER level I is an entry position in training and may progress to a level II.

Requirements

• High School diploma or equivalent.
• One (1) year financial institution experience or three (3) years of customer service experience for every year of financial institution experience required.

Responsibilities

• Assist members in an Engagement Center setting or via virtual technology.
• Provide exceptional service by identifying and recommending appropriate products and service solutions based on members' financial needs.
• Open and close accounts, renew certificate accounts, and process transactions.
• Assist members with financial education.
• Educate members on Credit Union technology.
• Role model the Credit Union’s Core Values.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees