Universal Customer Service Representative I
About The Position
Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee. As Customer Service Representative, responds to customer telephone inquiries by direct action or referral questions & requests. Complies with customer requests, sells bank services, resolves problems, and explains Bank policy regarding rates and service charges.
Requirements
- Previous customer service skills in a banking environment preferred.
Nice To Haves
- Prior call center experience is a plus.
- Bilingual/Spanish highly desirable but not required.
Responsibilities
- Responds to customer telephone inquiries by direct action or referral questions & requests.
- Complies with customer requests
- Sells bank services
- Resolves problems
- Explains Bank policy regarding rates and service charges.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Credit Intermediation and Related Activities
Education Level
No Education Listed
Number of Employees
501-1,000 employees
