Universal Branch Advisor-Bilingual (English/Spanish)

Achieva Credit Union•Naples, FL

About The Position

Personal Banker / Universal Branch Advisor: Bilingual (English/Spanish) This position requires candidate to speak both English and Spanish. Purpose/Duties Assist Achieva in its mission to ‘change lives for GOOD’! Team members maintain a working knowledge of all products, services, organizational policies, and procedures. Responsible for dominating in service while cross-selling credit union solutions. Must be able to work Saturdays, travel to and provide support to surrounding market branches, as assigned. Key Result Areas Dominates in service by providing prompt, friendly, and accurate service to everyone! Serves as a well-rounded banking professional by performing a variety of member transactions, including cash/check handling, account opening and servicing, uncovering and matching financial needs to Achieva’s products and services, consumer loan origination and closing, servicing specialty accounts such as Trust and Business Accounts, etc. Lives the Brand Frame by always ‘Finding a Way’ to assist, providing ‘VIP’ service, ‘Making it Easy’ to do business, and ‘Learning’ all about internal/external customers while promoting an environment of ‘Trust’. Meets loan and sales goals by ‘Connecting’ to our customers and ‘Guiding’ them to solutions that will change their financial lives for GOOD. Passionate about Achieva’s brand awareness! Promotes the benefits of Credit Unions and Achieva in the surrounding community by building a pipeline of raving members, participating in Achieva’s awesome community events, and by taking advantage of business development opportunities. Delivers professional and efficient communications for member outreach campaigns including but not limited to calling campaigns, community outreach, relationship building, and Achieva marketing brand strategies including any tracking and/or reporting. Fosters collaboration and efficiently communicates with other branches and support departments. Maintains member confidentiality at all times. Provides guidance to other team members. Responsible for upholding all credit union ethical standards. Represents the credit union in a courteous and professional manner. Perform other essential job functions as required or assigned. Tenured team members may additionally: Mentor new team members Earn Super Power skillsets, like Trainer, Certified Financial Counseling, advanced IRA Processing, etc. Perform management duties

Requirements

Must be able to work Saturdays, travel to and provide support to surrounding market branches, as assigned.
This position requires candidate to speak both English and Spanish.
High school diploma or G.E.D.
1-2 years financial institution, retail environment, or customer service experience
The ability to multi-task
Organizational skills
Superior interpersonal skills
Excellent oral and written communications
Sharp attention to detail
A professional demeanor, appearance, and speech
The ability to work independently
The ability to identify and solve problems
Proficiently use common office equipment: copier, fax, scanner, telephone, Windows based PC, 10 key adding machine
Knowledge and practical use of MS Office Suite.

Responsibilities

Assist Achieva in its mission to ‘change lives for GOOD’!
Maintain a working knowledge of all products, services, organizational policies, and procedures.
Dominate in service while cross-selling credit union solutions.
Provide prompt, friendly, and accurate service to everyone!
Perform a variety of member transactions, including cash/check handling, account opening and servicing
Uncover and match financial needs to Achieva’s products and services
Consumer loan origination and closing
Servicing specialty accounts such as Trust and Business Accounts, etc.
Assist, providing ‘VIP’ service, ‘Making it Easy’ to do business, and ‘Learning’ all about internal/external customers while promoting an environment of ‘Trust’.
Meet loan and sales goals by ‘Connecting’ to our customers and ‘Guiding’ them to solutions that will change their financial lives for GOOD.
Promote the benefits of Credit Unions and Achieva in the surrounding community by building a pipeline of raving members, participating in Achieva’s awesome community events, and by taking advantage of business development opportunities.
Deliver professional and efficient communications for member outreach campaigns including but not limited to calling campaigns, community outreach, relationship building, and Achieva marketing brand strategies including any tracking and/or reporting.
Foster collaboration and efficiently communicate with other branches and support departments.
Maintain member confidentiality at all times.
Provide guidance to other team members.
Uphold all credit union ethical standards.
Represent the credit union in a courteous and professional manner.
Perform other essential job functions as required or assigned.