Universal Banking Supervisor

First Western Bank & Trust•Eden Prairie, MN

4d•$20 - $26

About The Position

Position supervises, trains and evaluates Universal Bankers and promotes an active sales and service environment by assigning work and resolving problems that arise in daily operations. Responsible for providing customer service through prompt, courteous and accurate delivery of bank services and transactions.

Requirements

Associate's degree in accounting, Business, Finance or related field preferred; or equivalent work experience
Two years of experience in financial services or other retail type industry involving client interaction required
Knowledge of banking regulations and compliance
Knowledge of customer service principles and practices

Nice To Haves

Supervisory experience preferred

Responsibilities

Supervise Universal Bankers at respective location
Assist with the hiring and training of Universal Bankers
Communicate policies and procedures to staff and schedules staff meetings
Prepare Universal Banker and Teller work schedules and approve staff hours on ADP portal
Prepare and deliver annual performance evaluations and salary reviews for direct reports
Maintain cash supply for branch vault through the Federal Reserve
Greet visitors and customers in a courteous manner and with a welcoming smile
Establish solid customer relationships through identifying needs, providing creative and best solutions for customers, and using cross-sell and referral opportunities
Open new accounts, assist customers with changes and updates to existing accounts
Handle unique customer transactions and resolve more difficult customer inquiries
Partner with First Western’s marketing department to plan and execute outreach events, giveaways, and career fair participation to engage NDSU students and strengthen the bank’s brand presence on campus