Part Time Universal Banking Specialist

First Community Bank•Corpus Christi, TX

About The Position

A Universal Banking Specialist is the liaison between the Bank and its current and potential customers. A Universal Banking Specialist is responsible for all service activities and duties. From greeting customers, to effectively solving customer concerns, complaints and inquiries. The employee will identify the customers' needs by answering questions, offering assistance in lending options and will provide product and service information. While working in the call center, a Universal Banking Specialist must manage large volumes of calls in a timely manner. Employee will open accounts, process loan payments; process deposits, cash checks and offer customer service solution in a non-customer facing environment. A Universal Banking Specialist must maintain a professional attitude with sincerity and enthusiasm reflecting the Banks commitment to our customers. Employee should have a strong understanding of all bank product features and functionality. Employee should also have a thorough knowledge of current bank policies and procedures, as well as Federal and State laws and regulations. In addition, the position has backup duties assisting the banks bookkeeping department.

Requirements

Strong organizational skills
Strong verbal and written communication skills
High level of energy and motivation with the ability to manage multiple tasks
Strong quantitative and analytical skills
Ability to work with various teams to ensure outstanding customer service
Strong proficiency with MS Suite of products
Ability to meet established deadlines
Work productively individually
Communicate effectively in writing and orally
Operate standard office equipment
Travel to various bank locations and training activities as needed
High integrity and ethical standards a must
Previous banking experience, business development or retail experience preferred
Candidate must be available to work a variety of hours, which may include early mornings, evenings, and Saturdays