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Supervise and manage the Service Line with processing a variety of financial transactions, while providing excellent customer service. Assists with training, coaching and balancing, and ensures adherence to established Bank policies and procedures. Prepare and manage scheduling to ensure adequate coverage. Assists with more complex tasks by providing support to the Branch Manager/Assistant Branch Manager performing Universal Banker duties as needed. Contributes to overall Branch goals through the sales process. The Universal Banker is a prime position within the branch, performing tasks associated with transacting customer requests, managing staff, and identifying new business opportunities with current and potential clients.