Universal Banker

Central Bancompany•Tulsa, OK

43d

About The Position

Meet and greet customers as they enter the department or facility. Assess the needs of the customer, explain the accounts and services available, and assist in the selection of the most appropriate product or service for the customer's needs. Open new personal or business accounts including checking and savings accounts, certificates of deposit (CD), safe deposit boxes, individual retirement accounts (IRA), internet banking services, ATM and debit cards, and credit cards. Accurately prepare all related documentation. Provide accurate and timely service on account maintenance and research requests, change of address requests, stop payment requests, telephone and wire transfer requests, check orders, funds transfers, and other customer requests. Respond to customer inquiries and concerns and resolve problems or discrepancies with customer accounts. Accurately and efficiently process and record teller transactions for Bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments, conducting money transfers, placing stop payments, conducting cash advances, and other related services. Verify and balance cash drawer daily. Assist in identifying cash offages. Demonstrate sound risk management in decision making, including displaying solid knowledge of guidelines for fraud prevention and robbery. Understand and comply with loss control measures by maintaining cash drawer within prescribed limits. Prepare necessary forms for proper completion of Bank Secrecy Act (BSA) requirement, including obtaining appropriate documentation from customers and non-customers. Actively participate in the Retail sales program; attend appropriate sales training; utilize sales program initiatives; work with manager to set goals and make every effort to reach targeted goals. Make referrals to other business units for traditional and non-traditional banking products and services. Acquire and maintain thorough knowledge and understanding of compliance, security, and regulatory issues relating to teller and customer service areas (e.g., Bank Secrecy Act, Regulation CC, E, DD, P, OFAC, etc.) evidenced by appropriate application of these regulations in day-to-day operations. Consistently deliver Legendary Service by promptly and professionally greeting customers in-person and by phone and facilitating a welcoming and customer-focused environment. May be assigned vault balancing responsibilities. Assist others in the department or facility as needed and/or directed.

Requirements

High school diploma or equivalent
Ability to read, write, and speak English
Ability to read and interpret documents
Ability to write routine reports and correspondence
Ability to effectively present information
Strong sales, interpersonal, and communication skills
Ability to add, subtract, multiply, and divide
Ability to compute rate, ratio, and percent
Ability to accurately and efficiently count, receive, and disburse cash
Ability to apply common sense understanding
Ability to deal with problems involving several concrete variables
Ability to operate teller and office equipment

Nice To Haves

Previous teller or cash handling experience preferred
Previous customer service experience preferred
Previous sales experience preferred
Knowledge of bank accounts and services, policies and procedures, and regulations preferred
Experience with banking software preferred
Knowledge of spreadsheet and word processing software preferred