Universal Banker

State Bank of Southern Utah•Cedar City, UT

22h•Onsite

About The Position

The Universal Banker serves as a trusted resource for customers by opening various State Bank of Southern Utah (SBSU) accounts, assessing needs, and recommending products and services. This role provides excellent customer service by resolving concerns, processing transactions, and accurately balancing a cash drawer. The banker will utilize strong knowledge of bank accounts, regulations, and procedures to research issues, support relationship growth, and make referrals to specialized services. Additionally, the position involves assisting with community outreach and performing other duties to support branch operations. The role is full-time, Monday through Friday, from 8 AM to 5 PM, at the Cedar Main branch. State Bank of Southern Utah emphasizes core values such as making a difference, valuing relationships, living with integrity, loving what they do, and sharing positivity, seeking candidates who align with these principles.

Requirements

High School Graduate or (GED)
Must be at least 18 years of age
Must pass a credit & background check
At least 6 months of cash handling job experience
Extensive face-to-face customer service work experience
Ability to effectively use a business computer system to process transactions and complete daily work
Ability to communicate effectively both in person and over the phone
Problem solving & attention to detail
Basic knowledge of math, cashiering, balancing, debits, credits, bank products and banking
Be Self-Motivated to greet customers in a prompt, polite, and friendly way

Nice To Haves

1+ years job experience with cash handling
1+ years’ experience interacting with the public
Bilingual a plus

Responsibilities

Be a primary resource for opening new customer accounts including all SBSU deposit accounts, 401(k), IRA, and credit cards
Resolve customer concerns efficiently with customer satisfaction being the goal of every transaction
Become an expert in SBSU accounts and services
Assess customer needs during the account opening process and promote bank products and services, make referrals as necessary
Process bank transactions, including but not limited to taking loan payments, performing money transfers, ordering checks, and balance a cash drawer according to bank policy
Become familiar with banking regulations and established bank policies and procedures
Provide excellent customer service with a focus on relationship development with the customer
Research customer questions, resolve account issues, analyze branch data to develop future relationships
Assist in community awareness events to increase bank outreach and foster new business opportunities
Other duties as assigned based on needs of the branch at the discretion of the Branch Operations Manager