Universal Banker

Burke & Herbert Bank & Trust•Federalsburg, MD

28d•$19 - $20

About The Position

Under the direction of bank management, performs a wide variety of duties between the teller line and the customer service desk. This includes opening and closing accounts, performing routine banking transactions, and other duties. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Universal Banker will rotate between the teller line and the customer service desk. Universal Bankers provide superior customer service experience, based on all Service Beyond Expectations-Begins With Me pillars. Perform routine banking transactions such as deposits, checks, payments, cash orders, coin processing, issuing official checks/money orders, etc. Open Consumer and Business Bank Accounts including loans and deposits. Assist clients in many aspects of their accounts including, but not limited to, account inquiries, online and mobile products and services, debit cards, account reconciliation, account maintenance, wire transfers, check orders, and overdraft assistance. Open and/or assist with CDARS accounts/transactions and IRA accounts/transactions. Equitably contributes to the branch attainment of sales and referral products goals by identifying and making referrals. Adhere to all policy and procedures of the company. Follows operational procedures including protecting customers, bank assets and bank security. Accurately complete information on systems and forms to mitigate exposure while ensuring service delivery and quality. Other Duties Other duties as assigned.

Requirements

High School Diploma or equivalent
2-3 years teller and/or new accounts experience preferred
Must be comfortable and confident in a sales and service environment
Must be able to be part of a team and work closely with fellow Customer Service Tellers and Relationship Bankers
Highly professional with good interpersonal and problem-solving skills
Excellent computer, typing, and math skills required
Highly organized and detail-oriented

Responsibilities

Rotate between the teller line and the customer service desk
Provide superior customer service experience
Perform routine banking transactions such as deposits, checks, payments, cash orders, coin processing, issuing official checks/money orders, etc.
Open Consumer and Business Bank Accounts including loans and deposits
Assist clients in many aspects of their accounts including, but not limited to, account inquiries, online and mobile products and services, debit cards, account reconciliation, account maintenance, wire transfers, check orders, and overdraft assistance
Open and/or assist with CDARS accounts/transactions and IRA accounts/transactions
Equitably contributes to the branch attainment of sales and referral products goals by identifying and making referrals
Adhere to all policy and procedures of the company
Follows operational procedures including protecting customers, bank assets and bank security
Accurately complete information on systems and forms to mitigate exposure while ensuring service delivery and quality