Universal Banker

Dean Bank•Mendon, MA

19h•Onsite

About The Position

Under the direction of Branch Management, employees in this position provide banking products and services to new and existing customers. The role requires sales, relationship management, and business development skills to generate and nurture business, along with a comprehensive understanding of consumer and business deposit products and related services. Adherence to customer confidentiality standards and regulations is critical at all times. The position also involves assisting customers in processing banking transactions, with a strong emphasis on customer service and sales skills focused on customer needs.

Requirements

High School diploma or equivalent.
Excellent communication, interpersonal, customer service, sales/business development and organizational skills.
Familiar with PC and tablet technologies.
Able to perform basic math functions.
Ability to read and interpret documents such as memos, disclosures, training manuals, Help screens and policy and procedure manuals.
Ability to communicate effectively with colleagues and customers of the bank.

Nice To Haves

Experience in a successful sales and service environment preferred.

Responsibilities

Greets and assists customers and provides general banking services and information. Ensures confidentiality of all customer transactions.
Identifies and acts upon sales and business relationship opportunities.
Provides exceptional service to existing or potential customers in person, electronically, by mail or by telephone while adhering to bank standards and policies. Builds customer rapport in compliance with regulations and bank guidelines.
Actively seeks out opportunities to sell and cross-sell banking products to include financial services and all ancillary services in response to customer needs.
Responds to customer inquiries.
Accurately processes the full array of deposit and loan transactions in a secure and confidential manner in compliance with Bank policy, practice and banking regulations.
Performs supporting account file maintenance and completing mandatory forms.
Completes end-of-day procedures and proof of assigned cash drawer. Maintains cash levels within prescribed limits.
Completes various tasks including but not limited to filing, coin rolling, reporting, ATM, ECR and Vault balancing, coin machine and cash dispenser maintenance.
Open, onboard, maintain consumer and business accounts.
Maintains knowledge of policies and procedures with respect to wire transfers, approving checks, and overrides.
Opens and closes branch office and vault as needed.
Provides customer assistance with new accounts, account options and error resolution.
Assists customers with safe deposit access. Ensures that security procedures are followed.
Maintains a complete knowledge of the bank's product offerings.
Ensures confidentiality of all customer transactions. Opens all accounts offered by the bank. Conducts consumer loan application interviews; explains policies, terms, etc., reviews applications for completeness and accuracy. Closes loans in branch as necessary.
Participates in onboarding and training of employees.
Understands and observes all Bank Secrecy Act requirements.
Follows all security policies and use of security equipment.
Attends mandatory training and completes online assignments for regulatory compliance as scheduled.
Assists with preparing daily, weekly and monthly branch reports as required.
Serves as a bank ambassador by participating in external bank-sponsored events and local networking and business development opportunities.
Attends mandatory monthly branch meetings and quarterly retail round table branch meetings.