Universal Banker

Ameris Bank • Newnan, GA

20h • Onsite

About The Position

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. They serve customers in locations across the Southeast, Mid-Atlantic and nationwide through extensive digital offerings and a mobile app. The company values integrity, ingenuity, inclusivity, and collaboration, fostering an environment that prioritizes continuous improvement and diverse perspectives. Teammates have access to Employee Resource Groups. The Universal Banker is responsible for serving as a consultant to customers by conducting financial profiles, identifying needs, and cross-selling/up-selling opportunities. The role aims to attract, expand, and retain customer relationships and contribute to the financial growth of the banking center. This position serves as both a Teller and Personal Banker to support customer and team needs, performing other projects and duties as assigned.

Requirements

• Highly motivated team-player with ability to develop and maintain collaborative relationships.
• Strong written and verbal communication skills.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.
• 1 or more years of customer service experience required.
• High school diploma or GED required.
• Bachelor’s degree or equivalent education and related training or experience required.

Nice To Haves

• Cash handling or sales experience preferred.
• Bachelor’s degree preferred

Responsibilities

• Responsible for the financial growth of the banking center through establishing, expanding, and retaining high-value consumer and business client relationships.
• Proactively communicates with current and prospective clients to educate, ensure understanding, resolve issues, develop, and maintain customer loyalty and solicit customer feedback to improve bank performance.
• Apply need-based sales techniques and conducts customer financial profiles to attract, expand, and retain client relationships by identifying products and services.
• Maintain a working knowledge of banking products and promotions.
• Open new accounts and service existing accounts.
• Accountable for achievement of defined sales and service goals.
• Make recommendations to supervisors concerning the budgetary needs of the branch and methods to improve the client’s experience.
• Work to understand the root causes of customer service issues.
• Identify and implement resolutions for service issues involving supervisors on more complex issues.
• Conduct onboarding activities for new clients.
• Provide backup support to other branches and employees as needed.
• Work on the teller line when needed including operating the teller drawer and performing advanced, specialized teller functions including researching cash discrepancies, and handling complex customer transactions.
• Perform accurate transactions, balance each day, and verify cash totals.
• Scan daily proof work to the remote capture machine.
• Provide assistance and training to other colleagues and serve as a mentor.
• Practice ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty.

Benefits

• Medical, Dental and Vision Insurance
• Ameris Bank absorbs a major portion of the cost of healthcare.
• You become eligible for coverage on the first of the month following 30 days of employment
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan
• Ameris Bank matches 50% of your first 8% of contributions to the plan
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• AT&T Employee Discount
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups
• Free Interest Checking
• Free Safe Deposit Box
• Free Money Orders, Travelers’ Checks and Cashier Checks
• Discount on Mortgage Origination Fee
• Free Online Banking and Free Unlimited Online Bill Payment
• Employee Banking Perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees