Universal Banker

FitzGerald Financial Group - Division of TowneBank Mortgage•Morehead City, NC

41d

About The Position

The Universal Banker is responsible for providing excellent service to customers through performing teller activities, which include receiving and paying out money and keeping records of money and negotiable instruments involved in a bank’s various transactions. The role is also responsible for the sales and servicing of all bank products and services. Maintains current knowledge of competitor products, services, and current promotions. Is responsible for providing transactional support and exceptional customer service while maintaining essential controls and safeguards.

Requirements

Must be a high school graduate or equivalent.
1-2 year of Teller experience or 1-2 years of experience with a focus in branch banking and account opening.
Must have a thorough knowledge of the Bank’s products and services as well as the requirements for customer qualification, knowledge of effective sales techniques.
Proficient computer skills; including a working knowledge of Microsoft ® Office Suite and HRIS.
Strong administrative and organizational skills are essential.
Must be detail-oriented and able to manage confidential information.
Decision-making and problem-solving skills are essential.
Must be able to analyze situations and come to logical conclusions.
Excellent communications skills and customer service skills are essential.

Nice To Haves

Knowledge of Jack Henry or other similar experiences will be beneficial.

Responsibilities

Banking services: Handling deposits and withdrawals, opening new accounts, processing loan applications, receiving and counting daily inventories of cash.
Customer service: Providing positive customer experience by building relationships, addressing queries, and ensuring customer satisfaction.
Investment advice: Helping customers select investment options that match their financial goals and risk tolerance.
Digital banking: Assisting customers with digital banking platforms and troubleshooting issues.
Regulatory compliance: Ensuring that transactions and interactions comply with banking regulations and standards.
Risk management: Performing due diligence on transactions, identifying suspicious activity, and reporting potential fraud.
Sales: Cross-selling products and generating referrals to enhance customer engagement.
Balance currency, coin, and checks in cash drawers.
Preparing and verifying the cashier’s checks.
Performs other duties as assigned.