Universal Banker - FT

Floridacentral Credit Union•Lakeland, FL

About The Position

This position is the Customer Ambassador for the financial institution within their assigned Region. The incumbent's overall purpose is providing quality and efficiency to members, often through digital or electronic interfaces. Universal Banker is responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner. The incumbent is also responsible for the sales and servicing of all bank products and services. The incumbent works with the operations and sales team to achieve personal goals in the areas of deposit growth, business relationship growth, and consumer relationship growth. The incumbent also maintains current knowledge of competitor products, services, and current promotions. The incumbent is also responsible for providing operational support and exceptional customer service while maintaining essential controls and safeguards.

Responsibilities

Open new memberships, deposits and loan accounts for new members. Conduct new member background checks in compliance with BSA and OFAC regulations which include, OFAC Check, IDV, Check Systems and Credit Bureau. Provide new account disclosures in compliance with Federal Regulations. Ensure that all required legal documentation is collected and reviewed prior to the opening of a non-personal account.
With a good understanding of the credit union products/services and the member’s current relationship, offers information on credit union products and services that can benefit the member and enhance their banking relationship. Evaluates the needs of potential members and offers appropriate financial products and services.
Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and posts transactions into bank records via an on-line terminal. Cashes check and pays money from savings and checking account upon verification of signatures and customer account balances.
Explain the various types of loans and credit options that are available, as well as the terms of those services to members. Accurately prepare and review supporting documentation and all loan documentation prior to the closing of the loan according to policy. Book loans into core system once loan documents have been signed by the member. Communicate loan decisions to members within the established service standard.
Perform service and maintenance to membership accounts. Provide rate information on all deposit and consumer lending products offered by Floridacentral Credit Union. Notarize documents. Perform Vault Management and ATM Balancing duties as assigned. Ensure all branch logs are completed accurately and timely.
Troubleshoots and resolves member and internal inquiries in a timely, professional and accurate manner. Informs and advises customers of status or enhancements to current account productivity and suggests resolution on account disputes and other account activity.
Analyze member's financial status, credit, and collateral to determine the best loan and credit options for the member as well as feasibility of the loan request
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.